15
Troubleshooting
NOTE:
Refer to the Service Parts section in this manual
for a detailed drawing showing the location of the parts
listed below.
Problem
Possible Cause
Solution
There is no hot water.
□
Rotate the cartridge 180°.
□
Clean the bottom of the cartridge.
There is no flow or a low
water flow.
□
Turn both water supply valves
to the on position.
□
Fully turn on the stop valves.
□
Turn off the water supply at
angle valve and unscrew the
spray head from spray hose.
Clean the screen filter in the
spray head under running water.
There is leaking or dripping
from the spout when the
handle is closed.
□
Reinstall the cartridge.
□
Check to ensure the sealed
washer on the cartridge is in
place or replace the cartridge.
□
Use wrench to retighten the
bonnet nut sufficiently.
Water comes out of the
tub spout and showerhead
at the same time.
If the pattern of the water flow switches to
the shower from the tub spout, and the leak
from the tub spout is less than 0.01 GPM,
this is a normal occurrence. If there is
residual water on the shower head when
the water from the shower head is turned
off, this is a normal occurrence. Or consider
the causes below:
! The pipe used between the valve and the
tub spout is not 1/2 in. IPS, or the COPPER
pipe is incorrect.
! The valve is installed upside down.
! There is a restriction between the valve
and the tub spout.
! The distance between the valve and the
showerhead is less than 48 in..
□
Change the pipe to IPS or
COPPER.
□
The distance from the
showerhead and valve moved
to at least 48 in..
□
Remove the tub spout and flush
out debris and/or replace the
undersized line or fittings.
□
Remove the valve and reinstall it
using the correct orientation.
The temperature range is
restricted.
The position of the temperature limit stop
is out of ideal range.
□
Refer to the section Adjusting
the Temperature in step 10.
The handle cannot be
installed or the handle rubs
against the escutcheon.
The valve is installed too far back from the
finished wall.
□
Reinstall the valve (refer to Step
2 of the Installation section).
The handle is hard to turn. The bonnet nut is too tight.
□
Loosen the bonnet nut and
reinstall it. Do not overtighten.
HOMEDEPOT.COM/GLACIERBAY
Please contact 1-855-HD-GLACIER for further assistance.
□
The lines are reversed or the cartridge
is installed upside down.
□
One or both water supplies are not
turned on.
□
The stop valves are turned off or not
fully turned on.
□
The screen filter in the spray head
is blocked.
□
The cartridge is not properly installed.
□
The sealed washer on the cartridge is
not in place.
□
The bonnet nut is not tightened
sufficiently.
□
The balance valve in cartridge is
clogged with debris.
