Page 3
PacketExpert™ SA
(PXE104, PXE112, PXE124)
Quick Install Guide
Troubleshoot
On Launching PacketExpert™, if you get the following error message, troubleshoot using the steps
below:
•
Make sure that PacketExpert
™
is launched in Administrator Mode. Follow the Quick Checkout section explained above, and
make sure that the application is launched in Administrator mode (Right-Click and select "Run As Administrator").
•
If you are still having problems, please refer to detailed instructions in the
PacketExpert™ Installation Guide
provided in
the USB stick (PXE104- PXE112- PXE124-PacketExpert\ PXE104- PXE112- PXE124-PacketExpert-Documents
folder\
PacketExpert-1G-Installation-Guide.pdf
).
•
Turn OFF Windows Firewall - navigate to Control Panel > Systems & Security > Windows Firewall, click Turn Off Windows
Firewall for all networks.
•
If the problem still persists, then the PacketExpert™ 1G USB
device driver may not be installed correctly. If you connect
PacketExpert™ 1G hardware unit to the PC prior to installing the
software, then the proper USB device driver will not be installed.
Do the following:
➢
First, invoke Device Manager. To invoke Device Manager window,
right-click on
Windows Start
option and select
Device
Manager
from the list. (Or, go to
Control Panel
System and
Security
System
Device Manager)
➢
Under
"Other Devices",
check if there is an entry named
"PacketExpert" (refer to the below figure)
➢
Right click on the device, click
Update Driver
option, and choose
Browse My Computer For Driver Software
and click
on the
Browse
button
➢
Navigate to the
PacketExpert™ 1G
installation folder- for
example, “C:\Program Files (x86)\GL
CommunicationsInc\PacketExpert\” or “C:\Program Files\GL
CommunicationsInc\PacketExpert\”. Select
DriverFiles
folder
under it, and click
OK
. Follow the on-screen instructions to
complete the driver installation.
•
For further queries, please contact GL Communications Inc at
