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Option 3: Check for IM-me updates by pressing Help.
Option 4: Try logging in again
The screen names show as online but I can’t send a message to them
Option 1: Press Who’s Online to update screen name status
I don’t know which PC to connect the handheld to?
On the PC you want to use, locate the computer name by:
• Right-clicking on My Computer
• Select Properties
• Select Computer Name
• Press the Left or Right on the IM-me handheld until you see the same name, then press enter.
The IM-me handheld is functioning poorly or does not respond.
Option 1: Use a thin blunt object to press the “Reset” button on the handheld
Option 2: If this continues, replace the batteries with new ones.
I forgot my password
Option 1: From the IM-me PC program, Log in and select the Forgot button. Type in your
screen name and select your ‘hint’ question. Answer it to receive your password.
Option 2: If you filled out your registration card and hid it, dig it up and see what you wrote.
Option 3: If you registered your product, call 1-800-803-9611 toll-free any weekday from
9:00am to 7:00pm EST and Saturday’s 11:00am to 5:00pm EST. or find us on the web
service.mattel.com
I forgot my user name
Option 1: If you filled out your registration card and hid it, dig it up and see what you wrote.
Option 2: If you registered your product, call 1-800-803-9611 toll-free any weekday from
9:00am to 7:00pm EST and Saturday’s 11:00am to 5:00pm EST. or find us on the web
service.mattel.com
