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2
How to Factory
Reset Android
phone?
Settings -> Advanced Settings ->Backup & reset -> Factory
data reset ->Confirm restore
From there, Select Format Phone storage for best result.
Note:
Reset Factory default will remove all user data; Make
sure to
take a backup of your data in PC or on Gmail™.
3
In what scenario
does the user have
to factory reset
Android phone?
In the following scenarios user needs to reset his phone.
a) Phone not responding
b) Phone automatically Restarting
c) Erratic behavior of phone
d) Bad Battery backup or charging issues
e) Apps not working
f) Deleted any pre-installed apps by mistake
g) Erased customer data & settings
h) To remove an account.
Note:
If the problem persists, please visit your nearest
Service Center.
4
How to connect
device via portable
hotspot?
Please follow the listed steps.
a) Plug in your USB cable and connect it to PC.
b) Settings -> More -> Tethering & Portable hotspot->
Select USB tethering.
Let it install all the drivers first and after that you will be
connected to Internet automatically. Drivers can be
downloaded from our Website: http://gionee.co.in
5
How to connect
your device as
USB mass
storage?
Please follow the listed steps.
a) Plug in USB cable and connect it to PC.
b) Select File copy.
Let all the drivers install first and then your Device will be
connected as a USB Mass Storage. Drivers can be
downloaded from our website
http://gionee.co.in.
6
How to add Data
Account or APN
settings?
All GiONEE Smart phones come with Pre-loaded Internet
Settings. User needs to insert SIM and turn the Data
Connectivity On. The phone will automatically detect
settings.
7
How to do Data
account or APN
setting if user has
edited or erased
pre-installed data
settings?
There are two ways to resolve it.
a) Do Reset Factory Default Setting.
b) Settings-> Mobile Networks->Access Point Names->
Add new APN / Reset to default.
8
How to select Data
mode (Auto or
GSM or WCDMA)?
Settings->Mobile Networks->Preferred Networks Type->
Select Mode as per your need from 3G/2G (Auto), 3G only
or 2G only.
