Answers: The new added device need 1-2 min to connect
to your router and
the Internet. If it stay offline for long
time, please judge the problem
by the green led status:
1.1. Green led quickly blinks one time and repeats, which
means device
failed to connect to router. The reason may
be you have entered wrong
WiFi password or your device
is too far away from router, which causes
a weak WiFi signal. The device can not be added to the 5G-wifi-router,only
the 2.4G-wifi is OK. At last, make sure that your router is MAC-open.
1.2. Green led slowly blinks one time and repeats, which means
device
has connected to router and server, but failed to be
added to device list.
Then power on the device
again, if it
still not working, just add the
device again.
1.3. Green led quickly blinks twice and repeats, this means the
device
has connected to router but failed to connect to
server. Then please
confirm your WiFi router works normally.
2. Why the APP
can not find the device in paring status?
Answers: That’s because of your phone’s cache. Please close the Wlan
of your phone then open it after a minute. At the same time,please power
off the device if you can,then power up to try again.
3. My WiFi is expired, can I connect the devices to LAN? Can my phone be
directly connected to device hotspot?
Answers: Currently GiHome do not support LAN or directly connect to
deceive hotspot. All devices must be connected to router, thus they can
communicate with the Internet cloud server.
4. The green led keeps off, even if the device is powered on.
Press the
button but the device
does not work.
Answers: The circuit may be broken, please send it back for
testing.
Return shipping postage and packaging will be at
buyer’s expense, if
the device is damaged by the buyer,
and the buyer should bear extra repair
cost.
FCC STATEMENT :
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
