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Gigaset SL910H / IM1 eng / A31008-M2370-R101-2-4N19 / appendix.fm / 2/11/15
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Customer Service & Assistance
Questions and answers
If you have any queries about the use of the telephone, suggested solutions are available on the Internet at
www.gigaset.com/service
¤
FAQ
¤
First steps for troubleshooting
The table below also lists steps for troubleshooting.
Registration or connection problems with a Bluetooth headset.
¥
Reset the Bluetooth headset (see the user guide for your headset).
¥
Delete registration data from the handset when de-registering the device
¥
Repeat the registration process
.
There is nothing on the display and the display does not react when you touch it.
1. The handset is not activated.
¥
Press and
hold
a
.
2. The battery is flat.
¥
.
3. The keypad and display lock is activated.
¥
Press and
hold
the menu key
v
.
"
Base connection lost - Searching for base ...
"
flashes on the display
.
1. The handset is outside the range of the base.
¥
Move the handset closer to the base.
2. The base is not activated.
¥
Check the base power adapter.
3. The base’s range is reduced because Eco Mode is activated.
¥
Deactivate Eco Mode
or reduce the distance between the handset and the base.
"
Handset not registered to any base
"
flashes on the display.
The handset has not yet been registered or was de-registered because an additional handset was registered .
¥
Register the handset again
The handset does not ring.
1. The ring tone is deactivated.
¥
2. Call divert is set to "All Calls".
¥
Deactivate call divert .
3. The phone does not ring if the caller has withheld his number.
¥
Activate the ring tone for unknown calls.
4. Telephone does not ring in a certain period of time.
¥
Time control for external calls is activated
The other party cannot hear you.
The handset is "muted".
¥
.
The caller's number is not displayed.
1.
Calling Line Identification
(CLI) is not enabled for the caller.
¥
The
caller
should ask his network provider to enable Calling Line Identification (CLI).
2.
Calling line display
(CLIP) is not supported by the network provider or has not been enabled for you.
¥
Have calling line display (CLIP) enabled by your network provider.
3. Your telephone is connected via a PABX or a router with an integrated PABX (gateway) that does not transmit all infor-
mation.
¥
Reset the system: briefly pull out the power plug. Reinsert the plug and wait until the device restarts.
¥
Check the settings on the PABX and activate phone number display, if necessary. To do this, search for terms such
as CLIP, calling line identification, phone number identification, caller ID etc. in the system’s user guide or ask the
system manufacturer.