Gigaset S910, User Manual, Page: 67 / 80

65
Customer Care and Support
Gigaset S910-S910A / China WDCT EN / A31008-M2306-Y101-1-7619 / appendix.fm / 10.09.2012
V
e
rsion 4.1, 21
.11.2007
Customer Care and
Support
Hotline: 4006 706 007
Questions and answers
If you have any questions about the use of
your phone, you can contact us 24/7 at
www.gigaset.com/service.
The table below contains a list of common
problems and possible solutions.
Registration or connection problems with a
Bluetooth headset.
¥
Reset the Bluetooth headset (see the user
guide for your headset).
¥
Delete registration data from the handset
when deregistering the device (
¢
page 54).
¥
Repeat the registration process (
¢
page 54).
The display is blank.
1. The handset is not switched on.
¥
Press and hold the end call key
a
.
2. The battery is empty.
¥
Charge the battery or replace it
(
¢
page 12).
Not all menu items are displayed.
The menu display is restricted ( simplified mode ).
¥
Activate extended menu display Complete
( expert mode
•
) (
¢
page 26).
“No Base” flashes on the display.
1. The handset is outside the range of the base.
¥
Move the handset closer to the base.
2. The base's range is reduced because Eco
Mode is activated.
¥
Deactivate Eco Mode (
¢
page 46) or
reduce the distance between the handset
and the base.
3. The base is not switched on.
¥
Check the base power adapter
(
¢
page 10).
“Please register handset” or “Place handset on
base” flashes on the display.
Handset has not been registered with the base or
has been deregistered.
¥
Register the handset (
¢
page 49).
Handset does not ring.
1. The ringtone is deactivated.
¥
Activate the ringtone (
¢
page 60).
2. The phone only rings if the phone number
has been transferred.
¥
Switch on the ringtone for unknown calls
(
¢
page 60).
You cannot hear a ringtone/dialling tone from
the fixed line network.
The phone cord supplied has not been used or
has been replaced by a new cord with the wrong
pin connections.
¥
Please always use the phone cord supplied or
ensure that the pin connections are correct
when purchasing from a retailer (
¢
page 10).
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN.
¥
Reset the system PIN to 0000 (
¢
page 63).
Forgotten the system PIN.
¥
Reset the system PIN to 0000 (
¢
page 63).
The other party cannot hear you.
You have pressed the mute button
h
. The
handset is "muted".
¥
Reactivate the microphone (
¢
page 31).
The number of the caller is not displayed
despite CLIP.
Calling Line Identification is not enabled.
¥
The caller should ask the network provider to
enable Calling Line Identification (CLI).
You hear an error tone when keying an input
(a descending tone sequence).
Action has failed/invalid input.
¥
Repeat the operation.
Watch the display and refer to the user guide
if necessary.
You cannot listen to messages on the network
mailbox.
Your PABX is set for pulse dialling.
¥
Set your PABX to tone dialling.