Gigaset S850A GO User Manual Download Page 117 | Manualshive

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Customer Service & Assistance

Operation behind routers with network address translation
(NAT)

In general, no special telephone or router configuration is required when operating a Gigaset telephone with
NAT router. The configuration settings described in this section are only necessary if you encounter one of the
following problems.

•

No incoming calls are possible via VoIP. Calls to your VoIP phone numbers are not put through.

•

Outgoing calls via VoIP are not connected.

•

A connection is established with the other participant, but you cannot hear them and/or they cannot hear
you.

Changing the port numbers for SIP and RTP on your VoIP phone

¥

Connect to the telephone's web configurator using the PC web browser

Register

Open website

Set-

tings – Telephony

–

Advanced VoIP Settings

Change SIP and RTP port numbers Save settings

Example: Select port numbers that are similar to the standard settings:

¥

Check new settings: Open website

Settings

–

Telephony

–

Connections

. . . the

Status

of the VoIP set-

tings is displayed

¥

Test to see whether the original problem persists. If the problem does persist, carry out the next step.

The name of the participant is not displayed in the events list on your smartphone.

•

The contact is not available on your smartphone.

Enter contact.

•

The participant number is stored differently in the contact list, e. g. without the area code

¥

Configure settings for country code and local area code:

With handset:

Settings

–

Telephony

–

Area Codes

With web configurator:

Settings

–

Management

–

Local Settings

Calling back a missed call from your smartphone.

¥

Tap the event entry

Missed call

tap on the

Call back

icon.

Answer machine ( p. 46)

No time is specified for a message in the call list.

•

Date/time are not set.

Set the date/time (

The answer machine reports "Invalid PIN" during remote operation.

•

You have entered the wrong system PIN.

Repeat input of system PIN

•

The system PIN is still set to 0000.

Set the system PIN to something other than 0000 (

The answer machine is not recording any messages/has switched to answer only mode.

•

The memory is full.

Delete old messages

Listen to new messages and then delete

The SIP and RTP port numbers may not be used by any other application or by any other host in the
LAN and should be completely different to the SIP and port numbers that are usually used (and pre-
set in the phone).

SIP port

49060

instead of

5060

RTP port

49004 to 49010

instead of

5004 to 5010

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Summary of Contents for S850A GO

Page 1: ...Gigaset S850A GO LUG GR en A31008 M2625 T101 1 8U19 Cover_front_LUG fm 6 4 15 S850A GO You can find the most up to date user guide at www gigaset com manuals ...

Page 2: ...nt telephony providers Set up three answer machines with individual recording and advisory texts Use the other functions of your Gigaset phone directory call lists etc Making calls using the analogue fixed line network and over the Internet If you have both an analogue fixed line connection and an Internet connection you can use the functions of both connections e g hold a fixed line call and two ...

Page 3: ...tting to know your telephone 19 Making calls 22 Making calls via the Internet VoIP 27 Provider specific functions network services 30 Message lists 35 Call lists 36 Directories 38 Local handset directory 38 Online directories 42 Gigaset net directory 44 Answer machine 46 Local answer machine 46 Network mailbox 50 Set fast access for the answer machine 52 Additional functions 53 Sound profiles 53 C...

Page 4: ...79 Multiple handsets 79 Repeater 81 Operation with a PABX 82 Adjusting the telephone settings 84 Handset 84 System 91 Internet telephony VoIP 96 Web configurator 99 Appendix 114 Customer Service Assistance 114 Technical data 121 Display icons 124 Menu overview 126 Index 129 Not all functions described in the user guide are available in all countries or from all network providers ...

Page 5: ...5 Gigaset S850A GO LUG GR en A31008 M2625 T101 1 8U19 overview_1 _GO fm 6 4 15 Template Go Version 1 01 07 2014 ModuleVersion 1 0 2 4 5 8 16 1 15 13 INT1 Calls Calendar 3 14 6 12 10 7 9 11 A ...

Page 6: ...e between upper lower case and digits when inputting text Press briefly 9 USB connection socket For data exchange between the handset and PC 10 Microphone 11 Star key Switch between pulse dialling tone dialling during existing connection Press briefly Open special characters table when inputting text Press briefly 12 Headset connection 2 5 mm jack 13 Key 1 Select answer machine network mailbox Pre...

Page 7: ... the mains power supply Fixed line network telephony Connecting the base to the analogue telephone network Internet telephony IP Connecting the base to a router Setting up an IP account Press the Message key on the handset or use the web configurator on a PC tablet http www gigaset config com Done GO functions Connect the phone to the Internet Download apps onto your smartphone e g Gigaset element...

Page 8: ...ng or functions that could generate costs Prerequisite for being able to carry out the following action Additional helpful information Talk key Handsfree key or and End call key Number letter keys to Star key Hash key Message key Recall key Control key rim centre Profile key Step Follow this procedure When in idle status press the centre of the control key The main menu opens OK Navigate to the ic...

Page 9: ...hich are noticeably damaged must be replaced If you give your Gigaset to a third party make sure you also give them the user guide Remove faulty devices from use or have them repaired by our Service team as these could interfere with other wireless services Do not use the device if the display is cracked or broken Broken glass or plastic can cause injury to hands and face Send the device to our Se...

Page 10: ...se station and charging cradle are designed for use in closed dry rooms within a temperature range of 5 C to 45 C Position the base station on a level non slip surface at a central point in the flat or house or mount it onto the wall The device s feet do not usually leave any marks on surfaces However due to the multitude of different varnishes and polishes used on furniture contact marks on the s...

Page 11: ... protected by a plastic film Please remove the protective film Inserting the batteries 2 1 3 4 1 2 3 4 Only use rechargeable batteries as this could otherwise result in significant health risks and personal injury For example the outer casing of the batteries could be destroyed or the batteries could explode The device could also malfunction or be damaged as a result of using batteries that are no...

Page 12: ...isplay language You can change the display language if the telephone has been set to an incomprehensible language Press middle of the control key Press the keys and slowly and successively the language settings display appears the set language e g English is highlighted selected Select different language Press the control key until the desired language is marked in the display e g Francais press t...

Page 13: ...able For data exchange between the handset and PC Connect the USB data cable with micro USB plug into the USB socket at the bottom of the handset Base station Connecting to the mains power supply Insert the power cable of the power adapter into the upper connection socket at the rear of the base station Pushboth cablesintothe appropriatecable channels Insert the power adapter into the power socket...

Page 14: ... the phone to the Internet for Internet telephony IP and access to the Internet and home network and Gigaset GO functions Connecting the base to a router Insert a jack from the Ethernet cable supplied into the LAN connection socket at the side of the base station Insert the second jack of the Ether net cable into an LAN connection socket on the router As soon as the cable between the tele phone an...

Page 15: ...r smartphone and apply settings in the phone s web configurator e g registering your phone with Gigaset elements Further information about the settings web configurator Further information about Gigaset GO can be found at www gigaset com go Data protection notice When the device is connected to the router it will automatically contact the Gigaset Support Server It will send the following device sp...

Page 16: ...r ID Password depending on the provider If the wizard does not start properly or you have terminated it Start the VoIP wizard using the handset menu Use to select Settings OK Telephony OK VoIP Wizard If New firmware available is shown on the display there is a firmware update available for your phone To update firmware Yes the new firmware is loaded takes approx 6 mins The Message key will then fl...

Page 17: ...nd as well as a receive connection and can be assigned to several end devices It may only be assigned to one answer machine as a receive connection Default assignment All configured connections are assigned to the handsets and answer machine 1 as receive connections on delivery The fixed line network connection is assigned to the handsets as a send connection If you have no fixed line network conn...

Page 18: ...r each available phone connection IP 1 IP 6 Gigaset net Fixed Line Change assignment Use to select the desired connection use to select Yes or No Yes calls to this connection will be diverted to the handset answer machine Save INT 1 Receive calls for IP 1 Yes Receive calls for Gigaset net Back Save Only one receive connection can be assigned to one answer machine One connection can only be assigne...

Page 19: ...entry fields During a conversation Switch on Press and hold the End call key on the handset when switched off Switch off When the telephone is in idle status press and hold the End call key If a call is indicated on the handset the keypad automatically unlocks and you can accept the call It then locks again when the call is finished It is not possible to call emergency numbers either when keypad l...

Page 20: ...Select confirm functions Main menu In idle status Press the centre of the control key use the control key to select a submenu OK The main menu functions are shown in the display as icons The icon for the selected function is highlighted in colour and the name of the associated function appears in the display header The display keys have a function preset by default in idle status Changing the assi...

Page 21: ...old Entering letters characters Multiple letters and numbers are assigned to each key between and and the key As soon as a key is pressed the possible characters are displayed at the bottom of the display The selected character is highlighted Selecting letters digits Press the key briefly several times in succession Switch between lowercase uppercase and number entry mode Press the hash key When e...

Page 22: ... dialled with the handset Briefly press the Talk key the redial list is opened use to select an entry press the Talk key If a name is displayed View the number is displayed use to browse numbers if necessary when the desired number is reached press the Talk key Managing entries in the redial list Briefly press the Talk key the redial list is opened use to select an entry Options possible options I...

Page 23: ...dialled Cancel dialling Press the End call key End one touch call Press and hold the End call key Delete the selected entry Delete entry OK Delete all entries Delete all OK Set automatic line seizure Automatic Redial the dialled number is automatically dialled at fixed intervals at least every 20 secs The handsfree key flashes open listening is activated The participant answers Press the Talk key ...

Page 24: ...is displayed Accepting rejecting call waiting A call waiting tone indicates a call during an external call The number or the name of the caller is displayed if the phone number is transferred Reject a call Options Reject waiting call OK Accept a call Accept speak to the new caller The previous call is placed on hold End the call resume the on hold call Press the End call key Making internal calls ...

Page 25: ... with a call waiting tone If the number is transferred you will see the number or the name of the caller on the display Rejecting a call Reject The call waiting tone is turned off The call continues to be indicated on the other registered handsets Accepting a call Accept Speak to the new caller the previous call is placed on hold Internal calls to other handsets registered to the same base station...

Page 26: ...accept the call During a conversation Handsfree mode Activating deactivating handsfree mode during a call when establishing a connection and when listening to the answer machine Press the handsfree key Call volume Applies to the current mode handsfree receiver or headset Muting the microphone When the microphone is switched off callers will no longer hear you Switch the microphone on off during a ...

Page 27: ...y 3 5 seconds after the last digit is entered Selecting a connection at each call Use to enter the number Press the Talk key Use to select the connection Dial Using an alternative connection connection list on the display key The phone is connected to the Internet VoIP via a provider At least one IP account has been set up p 96 VoIP via Gigaset net The phone has been registered to Gigaset net p 97...

Page 28: ... End call key Diverting a call to answer machine p 46 Options Divert to AM Call transfer Connecting an external call to a VoIP connection with a second external participant depending on the provider Use the display key Ext Call to establish an external consultation call Use to enter the number of the second participant The active call is placed on hold The second participant is called and picks up...

Page 29: ...ate deactivate ECT Use to select Select Services OK Transfer ECT Change on Transferring a call You are making an external call via a VoIP connection and wish to transfer the call to another external participant The external call is held in the same way as it is during call transfer Press the End call key during a conversation or before the second participant has answered ...

Page 30: ...ing up conference calls These are made available during an external call either as an option or by using a display key e g Ext Call Conference Calling Line Identification During a call the caller s number is transferred CLI Calling Line Identification and may be dis played on the recipient s display CLIP CLI presentation If the caller s number is withheld it will not be displayed to the recipient ...

Page 31: ...the waiting call you can switch between the two callers Call swapping p 33 or speak to both simultaneously Conference p 34 Activating deactivating call waiting use to select Select Services OK Call Waiting OK then Call waiting is activated or deactivated for all registered handsets Call divert When diverting a call the call is forwarded to another connection A distinction is made between Diverting...

Page 32: ...ivert can be set up for every connection fixed line number and VoIP connection that has been assigned to the handset as a receive connection p 97 Switch on off Status use to select On or Off Enter the number for call diverting To Phone Number use to enter the number Enter a different Gigaset net number to divert the Gigaset net number Set the time for call divert When use to select the time for ca...

Page 33: ...to the first caller is reactivated or Press the End call key a recall to the first participant is initiated Call swapping Switching between two calls The other call is placed on hold During an external call dial the number of a second participant consultation call or accept a waiting caller the display shows the numbers and or names of both call participants the current participant is marked with ...

Page 34: ...ear one another and hold a conversation with one another Return to call swapping End Conf You will be reconnected to the participant with whom the conference call was initiated End call with both participants Press the End call key Each of the participants can end their participation in the conference call by pressing the End call key or hanging up Activating deactivating the network mailbox You c...

Page 35: ...in the missed alarms list Display messages Press the Message key Messages lists that contain messages are displayed Mailbox is always displayed An entry is marked in bold new messages are available The number of new messages is shown in brackets An entry is not marked in bold no new messages The number of old messages is shown in brackets use to select a list OK the calls or messages are listed Ne...

Page 36: ...es in the entry field e g 0 use to set the action for the arrival of new messages confirm selected setting with OK or return to idle display without making changes Back Call lists The telephone saves different types of calls missed accepted and outgoing calls in lists Messages on the network mailbox missed calls new SMS Messages on the answer machine The Message key flashes The Message key does no...

Page 37: ...call list Calling back a caller from the call list use to select Call Lists OK use to select list OK use to select entry Press the Talk key Additional options use to select CallLists OK use to select list OK possible options Via the display key Calls use to select the list OK Via the menu use to select Call Lists OK use to select the list OK Via the Message key missed calls Press the Message key M...

Page 38: ...to activate deactivate Anniversary use to enter date and time use to select type of alert Visual only or a ringtone Caller Melody VIP use to select the ringtone that will indicate a call from the participant if a Caller Melody VIP has been assigned the entry will appear in the directory with the icon Caller Picture use to select a picture that is to be displayed during a call from the participant ...

Page 39: ...te all entries Options Delete all OK Yes Setting the order of the directory entries Directory entries can be sorted by first name or surname Options Sort by Surname Sort by First Name If no name was entered the default telephone number is shown in the surname field These entries appear at the beginning of the list regardless of how the entries are sorted The sort order is as follows Space Digits 0...

Page 40: ...g handset OK the entries are copied one after the other The sending and receiving handset must both be registered to the same base station The other handset and the base station are able send and receive directory entries An external call interrupts the transfer Caller pictures and sounds are not transferred Only the date is transferred for an anniversary Both handsets support vCards No entry with...

Page 41: ...age is shown in the display If the sending device is not in the list use to enter the PIN of the sending Bluetooth device OK the copied vCard is available as a directory entry Copying directory entries from a smartphone Gigaset GO Further information is available at www gigaset com contactspush Synchronising the phonebook with the PC address book Gigaset QuickSync Free download and further informa...

Page 42: ...Use to enter search criteria Use to switch between the entry fields Search then Searching for a telephone number Enter name and town city Town city details unclear possible town city names are displayed use to select a town city name OK Searching for a name reverse search Enter the number The online directory is configured via the Web configurator Calls to the online directory are always free of c...

Page 43: ...t Search Search result hit list The first entry found is displayed The consecutive number of the entry displayed and the hit number is visible at the top right e g 1 50 Scroll through the list Display the full entry View all entry information is displayed in full use to scroll through the entry Refine search criteria and restrict hit list Options Refine Search OK p 43 Start a new search Options Ne...

Page 44: ...s displayed containing all the names that begin with the specified character string The consecutive number of the marked entry and the hit number is visible at the top right e g 1 5 Use to scroll through the hit list No matching entry found Start a new search New Changesearch criteria Change thedefinednameiscopied Change or extend name Repeat search Too many matching entries no hit list Start a re...

Page 45: ...et directory Use to select participant in the hit list Press the Talk key or Enter number directly in idle status Use to enter a Gigaset net number including 9 Press the Talk key or From the local directory Briefly press Use to select a Gigaset net phone number Press the Talk key Editing and deleting your own entry Press and hold Gigaset net OK Options Own Details OK The Gigaset net number and the...

Page 46: ...on to the fixed line connection VoIP connections have been configured and one or more receive connections have been assigned to the answer machines Each answer machine only accepts calls that are addressed to one of its receive connections and can only be operated using handsets to which at least one of its receive connections has been assigned Receive connections can be set up using the web confi...

Page 47: ...y Options Copy to Directory complete entry using To delete a single message Press Delete or key Delete all old messages Options Delete old list OK Yes Picking up a call from the answer machine You can pick up a call while the answer machine is recording or is being operated remotely Press the Talk key or use display key Accept recording is interrupted speak to the caller If three seconds of the me...

Page 48: ...r the telephone s system PIN within 10 seconds the answer machine is switched on the remaining memory is announced messages are played back Checking the answer machine Call the telephone connection during the announcement press key playback of the announcement is interrupted Enter system PIN You are informed whether any new messages have been recorded Message playback begins The answer machine is ...

Page 49: ...ween Play Announcement and Play Advisory Msg OK use During message playback Delete current message Change the status of a previously played back message to new The next message starts to play The remaining memory is announced at the end of the last message The answer machine will terminate the connection under the following circumstances The entered system PIN is incorrect There are no messages on...

Page 50: ...hen setting is Automatic No new messages available a call will be picked up after 18 seconds New messages available a call will be picked up after 10 seconds When checking messages remotely p 48 it is therefore apparent after 15 seconds that there are no new messages waiting No call costs are incurred if the call is ended immediately Network mailbox Each network mailbox accepts incoming calls made...

Page 51: ...the handsfree key The network mailbox is automatically called via the corresponding connection An automatic area code specific to the phone is not prefixed The network mailbox messages can be played back using the phone s keypad digit codes For VoIP you need to use the web configurator to define how the digit codes are to be converted to DTMF signals and transmitted Ask your VoIP provider which ty...

Page 52: ...s are device specific A different answer machine can be assigned to key on each registered handset The answer machine for the handset s receive connections are offered e g Net AM Fixed Line Mailbox IP1 Answer Machine use to select Answer Machine OK Set Key 1 OK use to select answer machine Select selected Return to idle status Press and hold the End call key Network mailbox If no number has yet be...

Page 53: ... alert tone for an incoming call for Profile Silent after switching to Profile Silent press the display key Beep the icon appears in the status bar Default setting Profile Loud Profile Silent Profile Personal Ringtone On Off On Ringtone volume Internal 5 Off 5 External 5 Off 5 Handset volume Receiver 5 3 3 Handsfree 5 3 3 Advisory tones Key click Yes No Yes Confirmation tone Yes No Yes Battery ton...

Page 54: ...seconds as a notification Acknowledge and stop the reminder Press the display key OFF Respond with SMS Press the display key SMS the SMS menu is displayed Permanently modify the ringtone volume Press the volume keys during the reminder Date and time have been set Switch on off Activation use to select On or Off Enter date Date the selected day has been pre set use to enter new date Enter time Time...

Page 55: ...t of any appointments or use to select Organizer OK Missed Alarms OK Each entry is displayed with the number or name date and time The most recent entry appears at the top of the list Delete an appointment anniversary Delete Compose an SMS SMS only if the list has been opened via the menu the SMS menu is opened Displaying changing deleting stored appointments use to select Organizer OK Calendar OK...

Page 56: ...eated after 5 minutes After the second repetition the alarm call is deactivated for 24 hours Switching off repeating the alarm after an interval snooze mode Deactivate the alarm OFF Repeat the alarm snooze mode Press Snooze or any key the alarm is switched off and repeated after 5 minutes Date and time have been set Switch on off Activation use to select On or Off Setting the wake up time Time use...

Page 57: ...eactivated by switching the handset off and on again Activating and setting the baby monitor use to select Additional Features OK Baby Monitor OK then The destination number is displayed in idle display when the baby monitor is activated The handset should be positioned 1 to 2 metres away from the baby The microphone must point towards the baby Activating the function reduces the operating time of...

Page 58: ... The alarm is deactivated and the handset is in idle status The baby monitor settings on the handset e g no ringtone will remain activated until you press the display key OFF Reactivate baby monitor with the same number Reactivate p 57 Save Switch off the alarm In idle status press the display key OFF Interrupt the alarm Press the End call key during an alarm The alarm is forwarded to an external ...

Page 59: ...t possible to use a repeater to increase the range To benefit from the advantages of the setting No Radiation all registered handsets must support this feature If the setting No Radiation is activated and a handset is registered to the base that does not support this feature No Radiation is automatically deactivated As soon as this handset is de registered No Radiation will automatically be re act...

Page 60: ...Edit on the call is only signalled on the display Switch off ringtone when in charging cradle The handset will not ring when placed in the charging cradle The call is only indicated on the display use to select Settings OK Audio Settings OK Ringtones Handset OK SilentCharging Change ringtone is switched off when in charging cradle Date and time have been set Switch on off use to select On or Off E...

Page 61: ...cters in length If the number of characters exceeds 160 the SMS is sent as linked SMS messages up to four individual SMS messages The remaining number of characters is shown in the top right corner of the display followed by an indication in brackets of which part of a linked SMS is currently being written Example 405 2 Write an SMS New SMS OK use to enter SMS text Send an SMS Press the End call k...

Page 62: ... an SMS from the draft message list use to select Messaging OK SMS OK Draft OK use to select saved SMS possible options The network provider supports this feature Enter address use to enter the e mail address at the start of the SMS message or Options Insert eMail address use to select a directory entry containing an e mail address OK Write text use to complete the SMS message Send Options Send OK...

Page 63: ... bold read messages Open list use to select SMS OK Via the SMS menu use to select Messaging OK SMS OK Incoming OK Every entry in the list contains the number or name of the sender the send receive connection to which the SMS is addressed arrival date and time Functions of the incoming message list use to select Messaging OK SMS OK Incoming OK possible options Reading and managing SMS messages use ...

Page 64: ...e number and name are copied If a birthday is entered on the vCard the date is copied to the directory as an anniversary If necessary edit the entry in the directory and save it You will return to the vCard automatically SMS notification Receive notifications of missed calls and or new messages on the answer machine use to select Messaging OK SMS OK Settings OK Notification Change on then Edit SMS...

Page 65: ...f the SMS service centre depending on your PABX To test Send an SMS to your own number once with the access code and once without Activate send service centre Active Send use to select Yes or No Yes SMS messages are sent via the SMS service centre For the SMS service centres 2 to 4 the setting only applies to the next SMS Enter the number of the SMS service SMS Service Centre Number use to enter t...

Page 66: ...ries in the incoming and draft lists are saved even after deactivation the current setting flashes in the input field e g 1 then SMS troubleshooting Self help with errors You cannot send messages You have not requested the CLIP service Calling Line Identification Presentation Ask your network provider to enable the feature SMS sending was interrupted e g by a call Re send the SMS The network provi...

Page 67: ...s for ringtones and images that can be used as caller pictures CLIP pictures or as a screensaver are saved in the handset s resource directory A range of monophonic and polyphonic sounds and pictures have been pre set but further images and sounds can be downloaded using a PC Gigaset QuickSync Media types If insufficient memory is available you must delete one or more pictures or sounds before oth...

Page 68: ...hange of data with the computer In order for telephone numbers to be used further the area code international and local area code must be saved to the telephone Operating Bluetooth devices device user guides Activating deactivating Bluetooth mode use to select Bluetooth OK Activation Change activated If the local area code is still not saved use to enter local area code OK When in idle status the ...

Page 69: ...luetooth OK Known Devices OK use to select entry possible options The registration of a headset overwrites a previously registered headset If a headset is to be registered that is already registered with a different device this connection must be deactivated before registering Register device Options Trust Device OK use to enter the PIN of the Bluetooth device to be registered OK the device is add...

Page 70: ...andset Upload pictures bmp as screensavers from the computer to the handset Upload sounds ringtone melodies from the computer to the handset Update firmware Cloud synchronisation with Google Connecting the handset to the computer via Bluetooth or via a USB data cable Transferring data Reject Briefly press the End call key Accept use to enter the PIN of the Bluetooth device to be accepted OK Wait f...

Page 71: ... telephone is switched off and the Message key and the Talk key will flash Once the update is complete your telephone will automatically restart Procedure in the event of an error If the update procedure fails or the telephone no longer functions properly after the update repeat the update procedure End the Gigaset QuickSync program on the PC Remove the USB data cable from the telephone Remove the...

Page 72: ...rect values if sender and recipient are located in the same time zone Bold New message E mail messages that were not present in the incoming e mail server when the inbox was last opened are identified as new regardless of whether or not they have been read An e mail account is set up with an Internet provider The incoming e mail server uses the POP3 protocol The name of the incoming e mail server ...

Page 73: ...mitted number of VoIP connections has already been reached One of the registered handsets is currently connected to the incoming e mail server Try again later Login failed Error when logging in to the incoming e mail server Incorrect entries for name of incoming e mail server user name and or password Check settings in the Web configurator Mailbox settings incomplete Entries for name of incoming e...

Page 74: ...ptions From OK The sender s e mail address is displayed over several lines if necessary maximum 60 characters Return to inbox Back Deleting an e mail Use to select Messaging OK eMail OK Use to select an e mail in the incoming e mail list Delete The e mail is deleted from the incoming e mail server or Open message Options Delete OK Yes The e mail is deleted from the incoming e mail server If the e ...

Page 75: ...fo Services The Gigaset net website is displayed Info Centre tab The page has an icon for every info service provided by Gigaset net e g weather horoscope and an icon for personal applications that you wish to add to your Info Centre Screensaver tab Info services for the screensaver Info Services Activating deactivating a service An info service is offered in the Info Centre of the registered hand...

Page 76: ... provides weather information Remove city from the list Click on the icon behind the city name Starting Info Centre selecting info services Use to select Info Centre OK A list of available info services is displayed Use to select info service OK To access certain info services personalised services you have to log in with a user name and password Messages when loading requested information The inf...

Page 77: ...andset returns to idle status Enter text Use to select a line Thecursor flashes in the text field Use to enter text Close the entries using the right display key The data is sent Make a selection Use to select a line in which a selection is possible Use to make a selection Complete the selection using the left display key The data is sent Set option use to select a line that offers the options The...

Page 78: ...en further information Press the right display key To revert to idle status Press and hold the End call key Selecting information for the screensaver The default setting for the screensaver Info Services is the weather forecast Changing default setting On the PC using your account on the Gigaset net server p 75 On the handset using the Info Centre Use to select InfoCentre Screensaver OK Use tosele...

Page 79: ...se to select the base station if the handset has already been registered to four base stations OK an available base station is sought Enter system PIN default setting 0000 OK Once registration is complete the handset returns to idle status The internal number of the handset appears in the display e g INT 1 If not repeat the procedure When a Gigaset handset is registered the base station transfers ...

Page 80: ...er bases it switches to the base with the best reception Best Base Maximum possible number of handsets registered to the base station all internal numbers assigned The handset with the highest internal number is replaced by the new one If this is not possible because a conversation is being held on this handset for example the message No available internal number is given De register a handset tha...

Page 81: ...t unassigned internal number The internal number is shown as the name of the handset on the display e g INT 2 You can change the names and the numbers of handsets The name must not exceed 10 characters in length the list of handsets is opened the current handset is highlighted with use to select a handset possible options Repeater A repeater increases the receiving range between the Gigaset handse...

Page 82: ...eaters may be registered The ECO DECT function Maximum Range is activated and the No Radiation function is deactivated The settings cannot be changed whilst the repeater is registered As soon as a repeater is registered it will appear in the repeater list under Settings System Repeater De registering a repeater use to select Settings OK System OK Repeater OK use to select repeater De reg Yes Opera...

Page 83: ...vated Fixed line network Access external line with use to enter or change access code max 3 digits VoIP Access external line with use to enter or change access code max 4 digits Rule For use to select when the access code should be dialled Call Lists The access code will only prefix numbers from a list list of answered calls list of missed calls SMS list answer machine list All calls The access co...

Page 84: ...ures can be selected to be displayed as a screensaver when in idle status use to select Settings OK Display Keypad OK Screensaver Edit on then The screensaver is activated approx 10 seconds after the display has changed to idle status End screensaver Briefly press the End call key the idle display appears Notes on displaying Info Services Switch on off Activation use to select On or Off Select scr...

Page 85: ...ay appear in a range of colour combinations use to select Settings OK Display Keypad OK Colour Schemes OK use to select the desired colour scheme Select selected Display backlight The display backlight always illuminates when the handset is taken out of the base station charging cradle or when a key is pressed Any digit keys that are pressed appear on the display for pre dialling Switch the displa...

Page 86: ... Answer Change on Regardless of the Auto Answer setting the connection ends as soon as you place the handset back in the charging cradle Exception Press and hold the handsfree key for a further 2 seconds while placing the handset in the charging cradle Changing the earpiece and speaker volume You can set the volume of the earpiece and speaker at 5 levels independently of each other During a conver...

Page 87: ...ect Settings OK Audio Settings OK Ringtones Handset OK Volume OK use to select For internal calls and alarms or External Calls use to set volume Save Ringtone melody Set a variety of ringtones for internal and external calls for every available send receive connection of the telephone Landline IP1 Gigaset net or set the same ringtone for All calls use to select Settings OK Audio Settings OK Ringto...

Page 88: ...ge profile Activating deactivating advisory tones The handset notifies acoustically about different activities and statuses These advisory tones can be activated deactivated independently of each other use to select Settings OK Audio Settings OK Advisory Tones OK then Tone when keys are pressed Key Tones use to select On or Off Confirmation error tone after making entries advisory tone when a new ...

Page 89: ...d the digit key the number is dialled immediately or Briefly press the digit key the number name possibly in abbreviated form is shown on the left display key press the display key the number is dialled Changing the digit key assignment Briefly press the digit key Change the directory is opened possible options Assigning display keys changing assignments Press and hold the left or right display ke...

Page 90: ...t to the base station Date and time Directory entries and call lists SMS lists Calendar Open calendar One Touch Call Set up one touch call Bluetooth Open Bluetooth menu Redial Show redial list eMail Open the e mail submenu for receiving and reading e mail notifications More Functions OK use to select other function Send Connections Set send connection for the next call Line Selection Open the conn...

Page 91: ... be saved on the phone before you can transfer phone numbers e g in vCards Some of these numbers are already preset use to select Settings OK Telephony OK Area Codes OK Check pre set area code Edit the number use to select switch entry field use to changeentry position delete digit ifdesired use to enter digit Save The address of a time server on the Internet is stored on your phone The date and t...

Page 92: ...se to select Settings OK System OK Local Network OK use to enter the system PIN if the system PIN differs from 0000 OK then Your base station is connected to a router or a PC To assign the IP address dynamically the DHCP server on the router must be activated Please also read the user guide for your router Address type IP Address Type use to select Static or Dynamic With IP Address Type Dynamic Th...

Page 93: ... into the public IP address for the server when the connection is made You can specify your router s IP address here The router forwards phone address requests to its DNS server Default setting 192 168 1 1 Save Save It is also possible to make the settings via the Web configurator Display current IP address Press the Paging key on the base station The phone is connected to the Internet i e connect...

Page 94: ...emotely operating the answer machine p 48 the system PIN must be something other than 0000 Change the telephone s 4 digit system PIN default setting 0000 use to select Settings OK System OK System PIN OK use to enter the current PIN if other than 0000 OK use to enter new system PIN Save Resetting system PIN Resetting the base station to the original PIN 0000 Unplug the network cable from the base ...

Page 95: ...e phone to default settings When the settings are reset the date and time are retained handsets are still registered the system PIN is retained Maximum Range is activated and No Radiation is deactivated use to select Settings OK System OK Base Reset OK use to enter system PIN OK Yes the base station is restarted The restart takes around 10 seconds ...

Page 96: ...the handset Use to select Settings OK Telephony OK VoIP Wiz ard The process is the same as for the installation wizard see Set up Gigaset net Gigaset net is a VoIP service offered by Gigaset Communications GmbH All users of a Gigaset VoIP device can make calls over the Internet directly and free of charge to other Gigaset net users without setting up an account with a phone provider provider and w...

Page 97: ...eceive connections It may only be assigned to one answer machine as a receive connection Default assignment All configured connections are assigned to the handsets and answer machine 1 as receive connections on delivery The fixed line network connection is assigned to the handsets as a send connection If you have no fixed line network connection no send connection is assigned Change default assign...

Page 98: ...al Settings activate Use Area Code Numbers for Calls via VoIP option Establish a connection automatically via the fixed line network if a call attempt via an IP connection fails Settings Telephony Number Assignment in Alternative Connection activate the Automatic fallback to fixed line option if a fixed line connection is available Define a dialling plan Settings Telephony Dialling Plans If a dial...

Page 99: ...e event of an error you can download them onto your phone again See the online help for the web configurator for a detailed description of the web pages and the required entries p 100 Start web configurator Connecting to the web configurator Establishing a connection via the phone s IP address Finding out the current IP address of the phone Briefly press the registration paging key on the base the...

Page 100: ...page Online help opens in a separate window Searching in help Click inside the Help window Press Ctrl and F A search dialog opens PC tablet and phone are connected to the Internet The connection between the PC and the web configurator is a local connection LAN connection The Internet is only accessed to establish the connection For your security you should change the default PIN p 111 Always end t...

Page 101: ...g No Outgoing calls are made via fixed line network connection Detailed assignments for multiple handsets multiple VoIP connections and incoming calls Number Assignment p 103 Finish The connection is recorded in the phone connection list p 102 Network IP Configuration Connect phone to local network LAN router Settings Network IP Configuration In most cases special settings are not required to conn...

Page 102: ...ceived from the server e g when downloading your e mail messages from the POP3 server you will be prompted to open the Security settings web page The Invalid certificates list contains the certificate used to make the connection Click on Details to display information about who issued the certificate certification authority and for whom as well as its validity period If you accept the certificate ...

Page 103: ...aset net replaces the private IP address of your phone with its public IP address If you operate your phone behind a router with symmetric NAT STUN cannot be used You must deactivate it Otherwise when making Gigaset net calls you will not be able to hear the caller IP1 IP6 You can assign up to six VoIP connections VoIP phone numbers to your phone You need an IP account from a provider for each VoI...

Page 104: ...ions is mainly determined by the voice codec used for transferring the data and the available bandwidth of your DSL connection In the case of the voice codec the voice data is digitised coded decoded and compressed A better codec better voice quality means more data needs to be transferred i e it requires a DSL connection with a larger bandwidth You can change the voice quality by selecting bearin...

Page 105: ... User defined dialling plans You can define your own dialling plans on the web page Settings Telephony Dialling Plans You can specify the following dialling plans Specify a connection for phone numbers Fixed line Gigaset net or IP1 IP6 which should always be used to dial these phone numbers and therefore also for billing If you enter just a few digits e g local area national or mobile network code...

Page 106: ...he phone configuration and activating the Predial area code for local calls via VoIP option These settings are available in the Area Codes area on the web page Settings Management Local Settings Special settings for Internet telephony Activating Call Forwarding for VoIP connections The settings for Call Forwarding are on the web page Settings Telephony Call Divert You can divert calls to your VoIP...

Page 107: ...ake use of these features your phone needs to send a specific signal data packet to the SIP server You can assign this signal as the Recall function to the Recall key on the handsets Prerequisite The Recall key is not used for call transfer default setting If you press this key during a VoIP call the signal is sent This requires that DTMF signalling via SIP info messages is activated on the phone ...

Page 108: ...ons on mobile devices To receive notifications about newly received calls messages on your phone on a mobile device e g your smartphone you need to register the phone with Gigaset elements The registration must be carried out on both the phone and the mobile device On the phone s web configurator Settings Messaging Call Notification Click on Register now An activation code is displayed On mobile d...

Page 109: ...cf file on the PC You can download these files onto every registered handset You can also copy directory entries to your PC address book Copy contact details from your PC address book to handset directories Export contacts in vcf files vCards and transfer to handset directories Delete a directory on the handset If you have edited the directory file vcf file on the PC and would like to load thismod...

Page 110: ...r Number office Number mobile E mail address Anniversary date YYYY MM DD and the time of the reminder call HH MM separated by a T example 2008 12 24T11 00 Other information that a vCard may contain is not entered into the handset directory Example of an entry in vCard format BEGIN VCARD VERSION 2 1 N Smith Anna TEL HOME 1234567890 TEL WORK 0299123456 TEL CELL 0175987654321 E MAIL anna musterfrau d...

Page 111: ... settings lists and directory entries Settings Management Reboot Reset Saving and restoring system settings Once you have configured your base and after each configuration change you can save the current base settings in a file on the PC suffix cfg You can reload the file onto the phone again when necessary Settings Management Save and Restore The contents of the cfg file include The settings for ...

Page 112: ...dsets You can start the update of the firmware on one of the handsets Downgrading firmware You can reload the firmware version that was loaded before the last update on the base or You can reload the firmware version that was loaded by default onto the phone The selected firmware is reloaded onto the phone and the current firmware is overwritten Status of the phone Status Device Information about ...

Page 113: ...ions p 102 Audio p 104 Number Assignment p 103 Call Divert p 106 Dialling Plans p 105 Network mailboxes p 105 Advanced VoIP Settings p 106 Messaging Email p 109 Message Notification p 108 Call Notification p 108 Info Services p 109 Directories Online Directory p 109 Directory Transfer p 109 Management Date and Time p 110 Local Settings p 106 Miscellaneous p 111 Reboot Reset p 111 Save and Restore ...

Page 114: ...tions of the manual and on the product itself this may have implications on the conditions for warranty or guarantee claims repair or exchange of product In order to make use of the warranty the product purchaser is asked to submit a receipt which proves the date of purchase date from which the warranty period starts and the type of goods that have been purchased For questions about DSL and VoIP a...

Page 115: ...vices do not work as specified Features are not enabled Contact the network provider for details The caller s number is not displayed Calling Line Identification CLI is not enabled for the caller The caller should ask the network provider to enable Calling Line Identification CLI Calling Line Identification Presentation CLIP is not supported or enabled by the network provider Ask the network provi...

Page 116: ...between the router and modem or DSL connection and the router settings Firmware update or VoIP profile download is not carried out Display shows Currently not possible The VoIP connections may be busy or a download update is already being carried out Try again later Display shows Server not accessible The download server is not available Try again later The router is not available or has no connec...

Page 117: ...inal problem persists If the problem does persist carry out the next step The name of the participant is not displayed in the events list on your smartphone The contact is not available on your smartphone Enter contact The participant number is stored differently in the contact list e g without the area code Configure settings for country code and local area code With handset Settings Telephony Ar...

Page 118: ...purchased in the European Union The Guarantee is issued by Gigaset Communications Austria GmbH Businesspark Marximum Objekt 2 3 Stock Modecenterstraße 17 1110 Vienna Austria Any claims that differ from or extend beyond these mentioned in this manufacturer s warranty shall be excluded except from cases expressly specified in the applicable law In no event shall Gigaset Commu nications be liable for...

Page 119: ...ountry according to 1999 5 EC can be found at www gigaset com docs This declaration could also be available in the International Declarations of Conformity or European Decla rations of Conformity files Therefore please check all of these files Environment Our environmental statement We at Gigaset Communications GmbH are aware of our social responsibility That is why we actively take steps to creat...

Page 120: ...osing of your used equipment please contact your local authority or your refuse collection service Care Wipe the device with a damp cloth or an antistatic cloth Do not use solvents or microfibre cloths Never use a dry cloth this can cause static In rare cases contact with chemical substances can cause changes to the device s exterior Due to the wide variety of chemical products available on the ma...

Page 121: ...ery its age and the way it is used All times are maximum possible times Technology 2 x AAA NiMH Voltage 1 2 V Capacity 750 mAh Standby time hours 300 180 Talktime hours 12 Operating time with 1 5 hours of calls per day hours 120 90 Charging time in base station hours 5 Charging time in charging cradle hours 7 No Radiation on off without display backlight in idle status Setting the display backligh...

Page 122: ...requency of the transmission pulse 100 Hz Duration of the transmission pulse 370 μs Channel grid 1728 kHz Bit rate 1152 kbit s Modulation GFSK Language code 32 kbit s Transmission power 10 mW average power per channel 250 mW pulse power Range Up to 50 m indoors up to 300 m outdoors Base station power supply 230 V 50 Hz Environmental conditions for operation 5 C to 45 C 20 to 75 relative humidity D...

Page 123: ...k Press the relevant key the number of times indicated 1 Space 2 Line break 1x 2x 3x 4x 5x 6x 7x 8x 9x 10x 1 a b c 2 ä á à â ã ç d e f 3 ë é è ê g h i 4 ï í ì î j k l 5 m n o 6 ö ñ ó ò ô õ p q r s 7 ß t u v 8 ü ú ù û w x y z 9 ÿ ý æ ø å 0 1 2 1 Space 2 Line break 1x 2x 3x 4x 5x 6x 7x 8x 9x 10x 11x 12x 1 α β ά 2 a b c δ ε φ έ 3 d e f γ η ι ή ί ϊ ΐ 4 g h i κ λ 5 j k l μ ν ο ω ό ώ 6 m n o π ρ ς σ ψ 7...

Page 124: ...er machine activated indicator flashes Answer machine is recording a message or is being operated by another internal participant P fil Sil t ti t d Ri t Keypad lock activated Battery charge status White between 11 and 100 charged Red less than 11 charged Flashes red battery almost empty approx 5 minutes of talktime left Battery is charging current charge status 0 100 Icon Meaning Icon Meaning Las...

Page 125: ...U19 symbols fm 6 4 15 Template Go Version 1 01 07 2014 ModuleVersion 1 0 Display icons Other display icons Icon Meaning Alarm clock is on display with alarm time Action complete green Action failed red Information Security prompt Please wait Icon Meaning ...

Page 126: ...g p 63 Draft p 62 Settings Service Centres p 65 Notification p 64 eMail p 72 Call Lists p 36 All calls Outgoing calls Accepted calls Missed calls Answer Machine Play Messages Net AM IP1 IP6 p 46 Answer Mach 1 3 p 46 Activation Answer Mach 1 3 p 46 Announcements Record Announcem Answer Mach 1 3 p 49 Play Announcement Answer Mach 1 3 p 49 Delete Announcem Answer Mach 1 3 p 50 Rec Advisory Msg Answer...

Page 127: ...selection of info services p 75 Calendar p 54 Alarm Clock p 56 Baby Monitor p 57 One Touch Call p 23 Missed Alarms p 55 Settings Date Time p 91 Audio Settings Handset Volume p 87 Earpiece Profiles p 87 Advisory Tones p 88 Ringtones Handset Volume p 87 Melodies p 87 Time Control p 60 Anon Calls Silent p 60 Music on hold p 92 Display Screensaver p 84 Info Ticker p 85 Colour Schemes p 85 Backlight p ...

Page 128: ... Answer p 86 Area Codes p 91 IP Wizard Send Connections Rec Connections Dialling Mode p 82 Recall p 82 Access Code p 83 System Handset Reset p 89 Base Reset p 95 Base Restart p 94 Encryption p 82 Repeater only when at least one repeater has been registered p 82 Local Network p 92 Update Firmware p 93 System PIN p 94 ECO DECT Maximum Range p 59 No Radiation ...

Page 129: ...ins power supply 13 Base settings change in web configurator 111 Base station changing 80 changing the name 80 connecting to the PABX 82 overview 6 restarting 94 restoring to default settings 95 setting 91 system PIN 94 updating firmware 93 Battery charging status 124 inserting 11 Beep alert tone 53 Best base station 80 Bluetooth 68 activate 68 changing the device name 70 copy directory vCard 41 d...

Page 130: ...ultation call ending 33 external 33 internal 25 Contact with liquid 120 Contents of the package 10 Control key 6 19 Correcting incorrect entries 21 Customer Care 114 Customer Service Assistance 114 Customising info services 75 D Deactivating wireless module 59 Deleting messages 47 De registering handset 80 De registering web configurator 100 De registering devices Bluetooth 69 Dialling from the ca...

Page 131: ...e codec 104 G 726 105 G 729 105 Getting started 10 Gigaset elements 15 108 activation code 108 register with 108 Gigaset GO 2 14 features 2 settings in web configurator 108 Gigaset QuickSync 41 Gigaset net 96 103 call divert 32 Call Forwarding 106 calling a participant 45 changing deleting own name 45 directory 44 entering name 45 register 44 97 searching for participants 44 Gigaset net website 75...

Page 132: ...ss 6 handsfree 26 hash key 6 menu key 19 message key 6 on off key 6 profile key 6 53 recall key 6 star key 6 talk key 6 volume 20 volume keys 6 L Language display 12 84 Large font 85 Linked see SMS Liquid 120 List e mail notifications 72 known devices Bluetooth 69 SMS draft message list 62 SMS message list 63 Local area code 91 for VoIP calls 106 Locking unlocking the keypad 19 Lower upper case 21...

Page 133: ... 67 delete 68 formats 67 rename 68 Pin connections 122 Playing back announcement answer machine 49 Playing back messages 46 Power adapter 9 13 Power consumption 122 Preferred DNS server 93 Profile key 6 53 Profiles 53 Protection from calls anonymous 60 switch off ringtone when in charging cradle 60 time control 60 Pulse dialling 82 Q Questions and answers 114 Quick dial 22 52 QuickSync 41 70 R Rad...

Page 134: ...age list SMS 63 SMS notification 64 SMS service centre changing the number 65 setting 65 Snooze mode alarm 56 Sound delete 67 formats 67 playback 67 rename 67 Sound profiles 53 Sounds for ringtones 67 Speaker 26 Speaker volume 26 Speech pauses suppressing 105 Star key 6 Status bar 6 icons 124 Status information 112 Subnet mask defining 92 Switch off the alarm baby monitor 58 Symbols see Icons 124 ...

Page 135: ...86 Volume keys 6 20 W Warning tone see Advisory tones Weather forecast display in idle status 78 Web configurator 15 configuration wizard 101 connecting with PC 99 de registration 100 DTMF signalling for VoIP 106 menu 113 registration 100 set up VoIP connection 103 wizard 101 Withheld number 30 Wizard for quick initial configuration 101 Writing SMS 61 Y Yellow Pages 42 All rights reserved Rights o...

Page 136: ... M2625 T101 1 8U19 Cover_back_GO fm 6 4 15 Issued by Gigaset Communications GmbH Frankenstr 2a D 46395 Bocholt Gigaset Communications GmbH 2015 Subject to availability All rights reserved Rights of modification reserved www gigaset com ...

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