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Gigaset S510h PRO, User Manual

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Gigaset S510h PRO User Manual Download Page 53

53

Service (Customer Care)

Gigaset S510H PRO / en_UK-IE /  A31008-M2356-R911-1-7619 / appendix.fm / 30.08.2012

V

e

rsion 4.1, 21

.11.2007

Service (Customer Care)

Questions? For rapid assistance, refer to this 
user guide or visit www.gigaset.com/pro. 
The trade outlet where you bought your 
PABX will be happy to help with further 
questions relating to your Gigaset Profes-
sional PABX.

Questions and answers

If you have any questions about the use of 
your phone, you can contact us 24/7 at 
www.gigaset.com/service. The table below 
contains a list of common problems and 
possible solutions.

Registration or connection problems with a 
Bluetooth headset.

¥

Reset the Bluetooth headset (see the user 
guide for your headset).

¥

Delete registration data from the handset 
when deregistering the device (

¢

page 44).

¥

Repeat the registration process (

¢

page 43).

The display is blank.

 

1. The handset is not switched on.

¥

Press and 

hold

 the end call key 

a

.

2. The battery is empty.

¥

Charge the battery or replace it 
(

¢

page 10).

Not all menu items are displayed.

 

The menu display is Simplified (

standard mode

).

¥

Activate Complete menu display (

expert 

mode 

•

) (

¢

page 25).

No Base

 flashes on the display.

1. The handset is outside the range of the base.

¥

Move the handset closer to the base.

2. The base's range is reduced because Eco 

Mode is activated.

¥

Deactivate Eco Mode (

¢

page 38) or 

reduce the distance between the handset 
and the base.

3. The base is not switched on.

¥

Check the base power adapter.

Please register handset

 flashes on the display.

Handset has not been registered with the base or 
has been deregistered.

¥

Register the handset (

¢

page 14).

Handset does not ring.

 

1. The ringtone is deactivated.

¥

Activate the ringtone (

¢

page 49).

2. Call divert set for "All Calls".

¥

Switch off call divert.

3. The phone only rings if the phone number 

has been transmitted.

¥

Switch on the ringtone for anonymous 
calls (

¢

page 49).

The connection always terminates after 
approx. 30 seconds. 

Repeater activated/deactivated.

¥

Activate/deactivate the handset 
(

¢

page 22).

The other party cannot hear you.

 

You have pressed the mute button 

h

. 

The handset is "muted".

¥

Unmute the microphone (

¢

page 29).

You hear an error tone when keying an input

 (a 

descending tone sequence).

Action has failed/invalid input. 

¥

Repeat the operation. 
Watch the display and refer to the user guide 
if necessary.

Exclusion of liability

Some displays may contain pixels 
(picture elements), which remain acti-
vated or deactivated. As a pixel is made 
up of three sub-pixels (red, green, blue), it 
is possible that pixel colours may vary.

This is completely normal and does not 
indicate an error.

Summary of Contents for S510h PRO

Page 1: ...Gigaset S510H PRO en_UK IE A31008 M2356 R911 1 7619 Cover_front fm 30 08 2012 ...

Page 2: ...ory in future the picture will appear every time you receive a call from this number page 30 u If you do not want to take calls where the caller has withheld their number just set your handset to only ring if Calling Line Identification has not been withheld page 49 u If you do not wish to be disturbed you can simply set up a time control so that your phone will only ring when it is convenient pag...

Page 3: ...s between upper lower case and digits 8 Mute key page 29 Mute the microphone 9 Microphone 10 Recall key Consultation call flash Insert a dialling pause press and hold 11 Star key Ringtone on off press and hold with an open connection switch between pulse dialling tone dialling press briefly text input open table of special characters 12 Headset socket page 17 13 Key 1 Dial Network Mailbox press an...

Page 4: ...Signal strength i page 38 or Eco Mode icon page 38 Bluetooth activated page 43 or ô õ Bluetooth headset data device connected Ringtone switched off page 49 or ñ alert tone activated page 49 Keypad Lock switched on page 22 ØáÚ Appointment page 39 Batteries are charged page 16 Charge status of the batteries page 16 Alarm switched on and wake up time set page 40 Current time page 15 Current day and m...

Page 5: ...What would you like to do next 18 Using the phone 19 Using the control key 19 Using the display keys 20 Using the keys on the keypad 20 Using the side keys 20 Correcting incorrect entries 20 Using the menus 21 Activating deactivating the handset 22 Activating deactivating Keypad Lock 22 Using this guide 23 Menu overview 25 Making calls 27 Making an external call 27 One Touch Call 27 Ending a call ...

Page 6: ... 45 Changing the display language 46 Setting the display 46 Setting keypad illumination 47 Activating deactivating Auto Answer 47 Changing the speaker earpiece volume 47 Setting a handsfree profile 48 Changing ringtones 48 Using the Resource Directory 50 Activating deactivating Advisory Tones 51 Setting your own area code 51 Restoring the handset default settings 52 Service Customer Care 53 Questi...

Page 7: ...u regarding the susceptibility of the device to external sources of high frequency energy for the specifications of your Gigaset product see Technical Data Do not hold the rear of the handset to your ear when it is ringing or when speaker mode is acti vated Otherwise you risk serious and permanent damage to your hearing Your Gigaset is compatible with the majority of digital hearing aids on the ma...

Page 8: ...1 7619 starting fm 30 08 2012 Version 4 1 21 11 2007 First steps Checking the package contents 1 One Gigaset S510H PRO handset 2 Two batteries 3 One battery cover 4 One charger 5 One power adapter 6 One belt clip 7 One plastic headset socket cover 2 1 3 4 5 7 6 ...

Page 9: ...urrence of marks on the surfaces cannot be completely ruled out Please note u Never expose the telephone to the influence of heat sources direct sunlight or other electrical devices u Protect your Gigaset from moisture dust corrosive liquids and fumes Connecting the charger Please note Pay attention to the range of the base This is up to 300 m in unobstructed outdoor areas and up to 50 m inside bu...

Page 10: ...ignificant health risks and personal injury For example the outer casing of the batteries could be damaged or the batteries could explode The phone could also malfunction or be damaged as a result of using batteries that are not of the recommended type Insert the batteries with the polarity in the cor rect direction The polarity is indicated in on the battery com partment First insert the battery ...

Page 11: ...mode Attaching the belt clip The handset has notches on each side to attach the belt clip To attach press the belt clip onto the back of the handset so that the protrusions on the belt clip engage with the notches To remove press the centre of the belt clip firmly with your right thumb push the fingernail of your left index finger up between the clip and the housing and pull the clip in an upward ...

Page 12: ... the charging cradle and only replace it when the batteries are fully discharged Please note The handset must only be placed in the designated base or charging cradle 8 5 h Please note u After the initial battery charge and discharge you may place your handset in the base after every call u Always repeat the charging and discharging procedure if you remove the batteries from the handset and reinse...

Page 13: ... O 5 Press right on the control key Slowly press keys O and 5 one after the other The display for setting languages appears The current language e g English is selected Press down on the control key s until the language you wish to use is marked e g French Press the right key directly below the display to select this language The selection is marked with Ø Deutsch English Ø Francais It li Deutsch ...

Page 14: ... e g INT 1 If not repeat the procedure 1 On the handset 2 On the base Within 60 sec press and hold the registration paging key on the base approx 3 sec Press the key below Register on the display screen A message appears stating that the handset is searching for a base that is ready for registration Register Please note If the handset is already registered to at least one base start the registrati...

Page 15: ...ve already set the time and date opentheinputfieldviathemenu page 26 The Date Time submenu is shown on the display The active input position flashes Enter day month and year as an 8 digit number via the keypad e g 4 Q2Q for 14 10 2011 Date Time Date 31 01 2011 Time 00 00 Back Save Calls Set Time Press the right or left control key to change the input position and correct an entry Enter the hours a...

Page 16: ...ries white charged over 66 white charged between 34 and 66 y white charged between 11 and 33 y red charged below 11 y flashes red battery almost empty less than 10 minutes talktime xy xy x x white battery charging Press the key below Save on the dis play screen to confirm your entry The display shows Saved You will hear a confirmation tone and the handset will automatically return to idle status B...

Page 17: ...See the relevant product page at www gigaset com for information on recommended headsets The headset volume corresponds to the settings for the handset volume page 47 After using the headset replace the plastic cover to enable optimum sound in handsfree mode Connecting the USB data cable To connect the handset to a PC you can connect a standard USB data cable with a mini B connector to the back of...

Page 18: ...nu driven devices such as other Gigaset telephones read the section entitled Using the phone first page 19 If you have any questions about using your phone please read the tips on troubleshooting page 53 or contact our Customer Care team page 53 Information on is located here Setting the ringtone and volume page 48 Setting the earpiece volume page 47 Setting Eco Mode Eco Mode page 38 Transferring ...

Page 19: ...line by line In input fields Use the control key to move the cursor up t down s right v or left u Press and hold v or u to move the cursor word by word During an external call s Open the Directory u Initiate an internal consultation call t Adjust the loudspeaker volume for earpiece and handsfree mode Functions when pressing the middle of the control key Depending on the operating situation the key...

Page 20: ...the matching key on the handset Enter digits or letters Using the side keys ø Press the keys on the right of the handset to set the volume for the handset ringtone speaker alarm signalling of appointments and the headset depending on the situation Correcting incorrect entries You can correct incorrect characters in the input fields by navigating to the incor rect entry using the control key You ca...

Page 21: ...in menu The main menu functions are shown in the display with icons The icon for the selected function is highlighted and the name of the associated function appears in the display header To access a function i e to open the corresponding submenu next menu level Use the control key p to select the required func tion and press the display key OK Briefly press the display key Back or the end call ke...

Page 22: ...ne in idle status press and hold the end call key confirmation tone to switch off the handset Press and hold the end call key again to switch the handset on Activating deactivating Keypad Lock Keypad Lock prevents any inadvertent use of the phone Press and hold the hash key in idle status to activate or deactivate Key pad Lock You will hear the confirmation tone If Keypad Lock is activated you wil...

Page 23: ...ans Press right on the control key v to open the main menu Press right left down and up on the control key p to navigate to the Settings submenu Press the display key OK to confirm your selection Press down on the control key s until the Display menu option appears on the display Press the display key OK to confirm your selection Settings Date Time Audio Settings Display Language Registration Back...

Page 24: ... key s until the Large Font menu option appears on the display Press the display key Change to activate deactivate the function Display Screensaver Large Font Colour Schemes Backlight Back Change Display Screensaver Large Font Colour Schemes Backlight Back Change Press the key below Back on the dis play screen to jump back to the previ ous menu level or Press and hold the end call key a to return ...

Page 25: ...xpert mode Select the active mode is marked with Ø To open the main menu press v when the phone is in idle mode Ç Select Services Menu dependent on base ò Bluetooth Activation page 43 Search for Headset page 43 Search Data Device page 43 Known Devices page 43 Own Device page 44 É Additional Features Room Monitor page 41 One Touch Call page 27 Resource Directory Screensavers page 50 Caller Pictures...

Page 26: ... 48 Ringtones Base dependent on base Music on Hold dependent on base Display Keypad Screensaver page 46 Large Font page 46 Colour Schemes page 46 Display Backlight page 46 Keypad Illumination page 46 Language page 46 Registration Register Handset page 14 De reg Handset dependent on base Select Base page 14 Telephony Auto Answer page 47 further submenus dependent on base System Handset Reset page 5...

Page 27: ... to set the earpiece and micro phone volume can be called up during a call by pressing the side keys For further details about your headset see the accompanying user guide One Touch Call You can setup your phone in sucha way that pressing any key dials a previously stored number This allows children for example who cannot enter a number to call a certain number v É One Touch Call Change multiple l...

Page 28: ...t can take up to 5 seconds The menu to set the earpiece and micro phone volume can be called up during a call by pressing the side keys For further details about your headset see the accompanying user guide Using handsfree mode In handsfree mode instead of holding the handset to your ear you can put it down for example on the table in front of you This allows others to participate in the call Acti...

Page 29: ...ls to otherhandsetsregisteredon the same base are free Calling a specific handset u Initiate internal call Enter the number of the hand set or u Initiate internal call s Select handset c Press the talk key Calling all handsets group call u Press and hold or u Initiate internal call Press the star key or Call All Select c Press the talk key All handsets are called Ending a call a Press the end call...

Page 30: ...surnames If you do not enter a name in either of the fields the phone number is saved and displayed in place of a surname For instructions on entering text and special characters page 56 Phone Home Phone Office Phone Mobile Enter a number in at least one of the fields WhenscrollingthroughtheDirectory the entries are highlighted by a prefixed sym bol ä k l E mail Enter the e mail address Anniversar...

Page 31: ...ame If a surname has not been entered the Directory searches for the first name Selecting from the Directory s s Select entry c Press the talk key If several numbers are entered select the required number by pressing r and press the talk key c again The number is dialled Managing Directory entries Viewing entries s s Select entry View Press the display key The entry is displayed Options Press the ...

Page 32: ... with Yes A successful transfer is confirmed by a mes sage and confirmation tone on the receiving handset Please note u Entries with identical numbers are not overwritten on the receiving handset u The transfer is cancelled if the phone rings or if the memory of the receiving handset is full u Pictures and sounds assigned to entries are not transferred Transferring the directory as a vCard with Bl...

Page 33: ... hour minute for the reminder call in 4 digit format Annivers Signal Select the reminder type Save Press the display key Deactivating anniversaries s s Select entry View Edit Press the display keys one after the other s Scroll to the Anniversary line v Select Off Save Press the display key Scheduling a reminder call on an anniversary In idle status a reminder call is indicated on the handset displ...

Page 34: ...rectory page 30 Automatic Redial The selected number is automatically dialled at fixed intervals at least every 20 seconds The handsfree key flashes and open listening is activated Party answers Press the talk key c The function is terminated Party does not answer The call is terminated after approx 30 seconds The function is termi nated after pressing any key or after ten unsuccessful attempts Di...

Page 35: ...e shown in bold Message key function Opening lists Use the message key f to open the follow ing list selection u Answering Machine List dependent on base or Network Mailbox if your net work provider supports this function and fast access is set for the Network Mailbox page 37 u Incoming SMS Message List dependent on base u Missed Calls List u Missed Alarms List page 36 An advisory tone sounds as s...

Page 36: ...lendar page 38 and anniver saries page 33 are saved in the Missed Alarms List under the following circum stances u You do not accept an appointment anni versary u The appointment anniversary was sig nalled during a phone call u The handset is deactivated at the time of the appointment anniversary u Automatic Redial was activated at the time of an appointment anniversary page 34 u Open the list by ...

Page 37: ...lected Bases without an Answering Machine v Ì Network Mailbox To continue Enter the number for the Net work Mailbox Save Press the display key The setting for fast access applies to all Gigaset S510H PRO handsets Calling the Network Mailbox Press and hold You are con nected directly to the Network Mailbox d Press handsfree key d if required You will hear the Net work Mailbox announcement Viewingth...

Page 38: ...set page 15 v Í Calendar u The current day is selected highlighted in white u Days on which appointments have already been saved are highlighted in white r q Select the required day in the graphical calendar The selected day is highlighted in white The current day is no longer highlighted w Press the centre of the control key u If appointments have already been entered this will open the list of s...

Page 39: ...te the appointment reminder or SMS Press the display key to respond to the appointment reminder with an SMS Managing appointments v Í Calendar Editing individual appointments r q Select a day in the graphical Cal endar and press the control key w Days on which appoint ments have already been saved are highlighted in white in the Calendar q Select appointment for the day You have the following opti...

Page 40: ...versary is displayed with the last name and first name The date and time will also be given Delete Delete appointment SMS Write an SMS If ten entries are already stored in the list the next appointment reminder will delete the oldest entry Setting the Alarm Clock Prerequisite The date and time have already been set page 15 Activating deactivating the Alarm Clock and setting the wake up time v á Al...

Page 41: ... Room Monitor is activated all keys are locked except the end call key The handset s speaker can be switched on or off Two Way Talk On or Off If Two Way Talk is switched on you can answer the room monitor call When the Room Monitor is activated incom ing calls to the handset are indicated with out a ringtone and are only shown on the screen The display and keypad are not illu minated and Advisory ...

Page 42: ...is acti vated the idle display appears as shown below Changing the set destination number v É Room Monitor Enter and save number as described in Activating the Room Monitor and enter ing the destination number page 42 Cancelling deactivating the Room Monitor Press the end call key a to cancel the call when the Room Monitor is activated In idle status press the display key Off to deactivate Room Mo...

Page 43: ...ce headsetordatadevice shouldbeno more than 10 m v ò Search for Headset Search Data Device The search can take up to 30 seconds Once the device has been found its name is shown on the display Options Press the display key Trust Device Select and press OK Enter the PIN for the Bluetooth device you wanttoregister and press OK The device is saved in the list of known devices Cancelling repeating curr...

Page 44: ...at is not registered in the list of known devices tries to connect with the handset you will be prompted on the display to enter the PIN for the Bluetooth device bonding u Reject a Briefly press the end call key u Accept Enter the PIN for the Bluetooth device you want to accept and press OK If you have accepted the device you can use it temporarily i e as long as it is within receiving range or un...

Page 45: ...status Press and hold the digit key The number is dialled immediately or Briefly press the digit key Press the display key with the number name abbreviated if necessary to select the number or press the display key Change to change the assignment or to delete the assign ment Changing display key assignments Press and hold the left or right side of the display key The list of possible key assignmen...

Page 46: ... Off no screensaver Selection Select screensaver or View Press the display key The active screensaver is displayed s Select screensaver and press OK Save Press the display key Briefly press the end call key a to return to the idle display Setting Large Font You can increase the font size of print and symbols in call lists and in the directory to improvereadability Onlyoneentryisshown at a time on ...

Page 47: ...ive a call v Ï Telephony Auto Answer Change Press display key on Changing the speaker earpiece volume You can set the loudspeaker volume for handsfree mode and the earpiece volume to five different levels During a conversation via the earpiece or in handsfree mode ø Press the side key to call up the Handset Volume menu Change the volume by pressing ø louder or quieter or t Press the control key to...

Page 48: ...lect handsfree profile 1 to 4 Select Press the display key to save the setting During a conversation Options Open menu Handsfree Profiles Select and press OK q Select handsfree profile 1 to 4 Select Press the display key to save the setting Changing ringtones u Volume You can choose between five volumes 1 5 e g volume 3 Š and the cre scendo ringtone 6 volume increases with each ring u Ringtones Yo...

Page 49: ...deactivate the function on Activating deactivating the ringtone You can deactivate the ringtone on your handset before you answer a call or when the handset is in idle status the ringtone can be deactivated permanently or just for the current call The ringtone cannot be re acti vated while an external call is in progress Deactivating the ringtone permanently Press and hold the star key The ó icon ...

Page 50: ...selected picture is displayed Switch between pictures using the q key If you have saved a picture in an invalid file format you will see an error message after selecting the entry Sounds The selected sound is played back immedi ately Switch between the sounds using the q key You can set the volume during playback Options Open menu Volume Select and press OK r Set volume Save Press the display key ...

Page 51: ... when scrolling to the end of a menu u Battery tone the battery requires charg ing In idle status v Ï Audio Settings Advisory Tones You can enter data in the following fields Key Tones Select On or Off Confirmation Select On or Off Battery Select On or Off Save Press the display key Setting your own area code To transfer phone numbers e g in vCards it is essential that your area code interna tiona...

Page 52: ...set default settings You can reset individual settings and changes that you have made The following settings are not affected by a reset u Registration to the base u Date and time u Entries in the Calendar u Entries in the Directory the Call Lists the SMSListsandthecontentoftheResource Directory v Ï System Handset Reset Yes Press the display key ...

Page 53: ... range of the base Move the handset closer to the base 2 The base s range is reduced because Eco Mode is activated Deactivate Eco Mode page 38 or reduce the distance between the handset and the base 3 The base is not switched on Check the base power adapter Please register handset flashes on the display Handset has not been registered with the base or has been deregistered Register the handset pag...

Page 54: ...disposal are already evaluated during prod uct and process design Further information on environmentally friendly products and processes is available on the Internet at www gigaset com Environmental management system Gigaset Communications GmbH is certified pursuant to the international stand ards ISO 14001 and ISO 9001 ISO 14001 Environment certified since September 2007 by TüV SÜD Management Ser...

Page 55: ...ally be able to use it again Specifications Batteries Technology Nickel metal hydride NiMH Size AAA Micro HR03 Voltage 1 2 V Capacity 550 1000 mAh The device is supplied with two approved batteries Handset operating times charging times This Gigaset can charge batteries up to a capacity of 1000 mAh The use of special high performance batteries or batteries withhighcapacitiesis notrecommendedfor co...

Page 56: ...ey to change the text input mode The active mode is indicated at the bottom right of the screen Writing an SMS names Enter the individual letters characters by pressing the corresponding key The characters assigned to the key are shown in a selection line at the bottom left of the screen The selected character is high lighted Briefly press the key several times in suc cession to select the require...

Page 57: ... Synchronise your handset Directory with Outlook u DownloadCaller Pictures bmp from the computer to the handset u Download pictures bmp as a screen saver from the computer to the handset u Download sounds ringtones from the computer to the handset Duringthetransfer ofdata betweenhandset and PC you will see Data transfer in progress on the display During this time the keypad is disabled and incomin...

Page 58: ...lashing Once the update is complete your phone will automatically restart Procedure in case of an error If the update procedure fails or your phone does not work properly following the update repeat the update procedure as fol lows Close the Gigaset QuickSync program on the PC Remove the USB data cable from the tel ephone Remove the battery page 10 Replace the battery Complete the firmware update ...

Page 59: ...2 Version 4 1 21 11 2007 Accessories Mounting the charger on the wall Ordering Gigaset products You can order Gigaset products from your specialist retailer Use only original accessories This will avoid possible health risks and personal injury and also ensure that all the relevant regulations are complied with approx 4 mm 21 mm ...

Page 60: ...up 9 Battery charging 3 4 12 display 3 4 icon 3 4 inserting 10 tone 51 Birthday see Anniversary Bluetooth accepting a call 28 activate 43 changing device name 44 deregistering devices 44 list of known devices 43 registering devices 43 transferring directory vCard 32 C Calendar 38 Call accepting 28 accepting Bluetooth 28 ending 27 external 27 internal 29 Call duration 27 Call Lists 34 Caller Pictur...

Page 61: ...ng 45 Disposal 54 E Earpiece volume 47 ECO DECT 38 E mail address copying from the directory 33 End call key 3 27 Ending call 27 Entry saving Network Mailbox 37 selecting from directory 31 Environment 54 Error tone 51 Expert mode 25 53 F Fast access network mailbox 37 Firmware update 58 Flashing of the message key disable enable 36 G General troubleshooting 53 Group call 29 H Handset activating de...

Page 62: ...Large font 46 List answering machine 35 call lists 34 handsets 19 known devices Bluetooth 43 missed calls 34 network mailbox 35 SMS list 35 Lock activating deactivating Keypad Lock 22 M Making calls accepting a call 28 external 27 internal 29 Manual redial 34 Medical equipment 7 Memory directory 32 resource directory 50 Menu end tone 51 opening 19 overview 25 using 21 Menu display expert mode 25 5...

Page 63: ... S Screensaver 46 Search directory 31 Sending directory entry to handset 32 Sensitivity Room Monitor 42 Service 53 Setting the date 15 26 Setting the time 15 26 Setting up handset 10 Side keys 3 Signal tone see Advisory Tones Slide show 46 SMS list 35 writing 56 Snooze mode 41 Sound see Ringtone Speaker mode 28 Specifications 55 Standard mode 25 53 Star key 3 T Talk key 3 27 Time Control Night mod...

Page 64: ...Gigaset S510H PRO en_UK IE A31008 M2356 R911 1 7619 Cover_back fm 30 08 2012 A31008 M2356 R911 1 7619 ...

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