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Questions and answers
Gigaset E370 / LUG_NF BE-NL en / A31008-M2815-M201-1-3F19 / FAQs.fm / 11/23/18
62
Appendix
Questions and answers
Possible solutions are available online at
Troubleshooting
The display is blank.
•
The handset is not activated.
Press and
hold
.
•
The battery is empty.
Charge the battery or replace it.
"No Base" flashes on the display.
•
The handset is outside the range of the base station.
Move the handset closer to the base station.
•
The base is not activated.
Check the base station power adapter.
•
The base station's range is reduced because
Maximum Range
is deactivated.
¥
Activate
Maximum Range
or reduce the distance between the handset and base station.
"Please register handset" flashes on the display.
•
The handset has not yet been registered or was de-registered due to the registration of an additional
handset (more than 6 DECT registrations).
Re-register the handset.
The handset does not ring.
•
The ringtone is deactivated.
Activate ringtone.
•
Call forwarding is set.
Deactivate call forwarding.
•
The phone does not ring if the caller has withheld his number.
¥
Activate the ringtone for anonymous calls.
•
The phone does not ring during a specific period or for certain numbers.
¥
Check the time control for external calls.
No ringtone/dial tone from the fixed line network.
•
Incorrect phone cable.
Please always use the phone cable supplied or ensure that the pin connections
are correct when purchasing from a retailer.
The connection always terminates after approx. 30 seconds.
•
A repeater (earlier than Version 2.0) has been activated or deactivated.
Switch the handset off and back
on again.
Error tone sounds after system PIN prompt.
•
You have entered the wrong system PIN.
Repeat the process, reset the system PIN to 0000 if required.
Forgotten system PIN.
¥
Reset the system PIN to 0000.
The other party cannot hear you.
•
The handset is "muted".
Activate the microphone again.
Some of the network services do not work as specified.
•
Features are not enabled.
Contact the network provider for details.