Gigaset E380A Care / LUG CH en / A31008-N2535-R102-1-4U19 / appendix_legal_GO_LUG.fm / 1/14/20
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Service (Customer Care)
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Service (Customer Care)
Step by step towards your solution with Gigaset Customer Care
Visit our Customer Care pages
Here you will find:
•
Frequently asked questions
•
Free software and user manual downloads
•
Compatibility checks
Contact our Customer Care team
Couldn't find a solution in the FAQs section?
We are happy to help...
... online:
via our contact form on the customer service page
... by telephone:
Customer Service Switzerland: 0848 212 000
(0.09 Fr. per minute from the Swiss phone network. For calls from mobile phone networks, other
prices may apply)
Please have your proof of purchase ready when calling.
Please note that if the Gigaset product is not sold by authorised dealers in the national territory the product
may not be fully compatible with the national telephone network. It is clearly specified on the box near the CE
mark for which country/countries the equipment has been developed.
If the equipment is used in a manner inconsistent with this advice or with the instructions of the manual and
on the product itself, this may have implications on the conditions for warranty or guarantee claims (repair or
exchange of product).
In order to make use of the warranty, the product purchaser is asked to submit a receipt which proves the date
of purchase (date from which the warranty period starts) and the type of goods that have been purchased.
For questions about VoIP access, please contact the respective service provider.
Warranty certificate for Switzerland
The consumer (customer) is covered by a durability warranty against the vendor without prejudice to his
claims for defects and under the following conditions:
•
New devices and their components in which a defect is detected within 24 months from the date of
purchase resulting from a manufacturing and/or materials fault will, at the customer's discretion, be
exchanged free of charge for a technologically current device or repaired by Gigaset Communications.
For wearing parts (such as batteries, keypads, casing, small casing parts and protective covers as included
in the delivery), this guarantee of durability applies for six (6) months from the date of purchase.
•
This warranty does not apply in the event a defect to devices is attributable to improper treatment and/or
a failure to follow the operating guides.
•
This warranty does not cover any services provided by the appointed dealer or the customer itself
(such as installation, configuration and software downloads). Manuals and, where applicable, accompa-
nying software on a separate data carrier are also excluded from the warranty.
•
Proof of purchase with date of purchase is required as evidence of a valid warranty. Warranty claims must
be asserted within two (2) months of the awareness of a warranty event.
