30
GB-AEBN
Symptom
Possible Solution
Certain video files can-
not be played, and the
Codec error messages
appear.
•
Check if Windows Media Player is set to automatically download codecs.
• Right-click on the menu bar, select
Tools
from the opened menu, and then
click
Options
.
•
On the
Player
tab, in the
Automatic updates
area, select
Once a day
,
and then click
Apply
and
OK
to complete the settings.
• Then try playing the file again. If the video file still cannot be played, it
might require a codec that is not supported by Windows Media Player. For
more information about available codecs, see the documentation for Win-
dows Media Player at the Microsoft web site..
•
If you hear the noise only while inserting the earphone to the computer, it
results from high instantaneous current. This is a normal phenomenon.
The media card reader
cannot read my mem-
ory card.
•
Ensure that the memory card is fully inserted into the card reader slot.
•
Ensure that the memory card is one of the supported types.
•
Try restarting your computer.
•
When the computer is turned on, insert the card again.
•
Never insert or remove your memory cards when they are still in use, as
this can cause loss of data or permanent damage to the card.
USB devices are work
-
ing unexpectedly.
• Check if your USB devices are turned on.
• Some USB devices are designed to conserve battery power by turning off
automatically after a few minutes of inactivity. For example, your digital
camera. Check if the connected USB device is turned on.
• Check if the USB port is working well.
• Try using another USB port to connect your USB device and see if the
device is detected.
• Try connecting a low-powered USB device, such as a wired mouse, to the
USB port to check if the port is working well.
• If you are using a USB hub, the power requirements of the USB port may be
exceeded.
• Try connecting your USB device directly to the USB port on your computer.
• Check if you need to pre-install software before connecting your USB device.
Read the documentation or user manual of the product.
Miscellaneous problems
