18
GENERAL MAINTENANCE
Getting Service for your Water Heater
If you are having problems with your water heater,
follow these three easy steps:
1) Consult the
Troubleshooting Guide
contained
in this manual (see Page 19). It lists the most
common problems experienced with your gas-
fired water heater. The solutions you find listed
may provide a quick and simple solution to your
problem and save you time and money.
2) If the solution listed in the Troubleshooting
Guide does not solve the problem or if your par-
ticular problem is not listed in the guide, contact
the installer of the water heater, or the local gas
utility.
3) If you still cannot solve the problem, contact the
manufacturer’s Customer Service Department by
e-mail at
or by tele-
phone at
1-800-363-9354
. To help serve you in a
quick and efficient manner,
always have the fol-
lowing information ready
:
a) Model number.
b) Serial number.
c) Date of installation.
d) Where the water heater was purchased.
e) Complete address where the water heater
is installed.
f) A description of the problem.
