14
GIA UV Lamp and Viewing Cabinet
15
GIA UV Lamp and Viewing Cabinet
Troubleshooting
Situation
Cause
Action
After switching on the device,
the red LED does not light up
and there is no UV output
GIA UV Lamp and
Viewing Cabinet is
not powered
Ensure power cable
is connected to a
power outlet and
also connected to
the GIA UV Lamp and
Viewing Cabinet
After removing the lamp from
the cabinet, it does not fit
back in
Misaligned or
reversed orientation
Hold the lamp level
with the opening in the
back of the cabinet and
gently insert the front
of the lamp (the end
with the on/off switch)
and slide it in along
the guides
The blue fluorescence from
the “Strong” opening in the
reference block no longer
appears bright
Paper strip needs to
be replaced
Remove the two small
screws with the hex
key provided, remove
the old strip, replace
with a new paper
strip with the matte
finish side facing
up, and reassemble
by tightening the
two screws
Please contact GIA technical support for any issue not listed in this manual at
+1 917 286 3678 or [email protected]
Technical Support
For technical support please contact:
Country/Region
Contact Info
USA
(and all other areas not
specified below)
GIA (Gemological Institute of America)
333 Meadowlands Parkway, Suite 105
Secaucus, NJ 07094
USA
Tel: +1 917 286 3678
Email: [email protected]
India
GIA India Laboratory Pvt. Ltd.
9th Floor, Trade Centre
Bandra Kurla Complex, Bandra East
Mumbai, 400 051
India
Tel: +91 22 40851507
Email: [email protected]
Europe
Email: [email protected]
Israel
Email: [email protected]
China, Hong Kong, South Korea
and Taiwan
Email: [email protected]
Japan
Email: [email protected]
Thailand
Email: [email protected]
To send the device or an accessory to GIA for repair, please first request a Return
Material Authorization (RMA) number and any other instructions.
Ordering Parts
Please visit the GIA store website at
store.GIA.edu
to see parts available to purchase.
Return Information
Packing
Packing materials are specifically designed to provide maximum protection for your
GIA UV Lamp and Viewing Cabinet during transport.
Before returning any product, please contact GIA at +1 800 421 8161,
+1 760 603 4200 or email [email protected] for a Return Material
Authorization number.
