Getnet GA-524WA, User Manual, Page: 105 / 114

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STEPS CORRECTIVE ACTION
1 Check the cable connections between the ADSL port and the
wall jack. The ADSL LED on the rear panel of the router should
be on.
2 Check VPI, VCI, type of encapsulation and type of multiplexing
settings are the same as what you collected from your ISP.
3 Restart the router. If you still have problems, you may need to
verify your VPI, VCI, type of encapsulation and type of
multiplexing settings with the ISP.
7. I cannot get a WAN IP address from the ISP.
STEPS CORRECTIVE ACTION
1 The ISP provides the WAN IP address after authenticating you.
Authentication may be through the user name and password, the
MAC address or the host name.
2 The username and password apply to PPPoE and PPoA
encapsulation only. Make sure that you have entered the correct
Service Type, User Name and Password (be sure to use the
correct casing).
8. Internet connection disconnects.
STEPS CORRECTIVE ACTION
1 Check the connection type.
2 If you use PPPoA or PPPoE encapsulation, check the idle time-
out setting.
3 Contact your ISP.