P.10
Troubleshooting
Problem
Possible Cause
Solution
Water pooled around the
product base
Product does not respond or
heat up when key is tapped
Product never reached boiling
point through the whole
heating process
Control panel doesn’t light up
and buzzer doesn’t beep even
though product is connected to
the power source
Leakage switch trips when
product is connected to the
power source
Control panel shows “E1”
Control panel shows “E2” or
“E3”
This may happen if product
is used in high altitudes
Temperature sensor
malfunction
Circuit malfunction
Circuit malfunction
Sensor open circuit
Dry boil or sensor open
circuit
This is a normal phenomenon
Contact German Pool Customer
Service & Repair Centre
Contact German Pool Customer
Service & Repair Centre
Contact German Pool Customer
Service & Repair Centre
Contact German Pool Customer
Service & Repair Centre
Turn off product, wait till product
cools down then retry. If problem
persists, contact German Pool
Customer Service & Repair Centre
Water is leaking from the
spout
Control circuit malfunction
Kettle is not properly sealed Contact German Pool Customer
Service & Repair Centre
If water is spilling from the spout,
it may be due to overfilling. DO
NOT fill to above the maximum
water mark
Contact German Pool Customer
Service & Repair Centre
