P.34
P.35
If you encounter the following common phenomenon, please resolve them according to the following
instructions. If the phenomenon cannot be resolved or a cause cannot be found, please contact our
customer service and repair centre.
Note
For safety, do not repair or dismantle the product yourself.
Troubleshooting
Phenomenon
Solution
Infrared heating element does not heat.
- Insert the power plug correctly into the power socket.
- Ensure there is power in the socket.
- Ensure the power switch is turned on.
- The electrical rating shown on the rating plate
corresponds with the electricity supply.
Portions on the infrared heating element
do not illuminate.
The infrared heating element is a safe and hygienic mode
of cooking. Like fluorescent lamps, the infrared heat
-
ing element has an electrical connector that does not
illuminate.
Emission of smoke and odour at the first
use.
When using the product for the first time, the heating arm
with the built-in infrared heating element may emit some
smoke and odour. This is the ageing phase of the product.
After second or third use, this phenomenon will disappear.
There is discolouration on the heat emit-
ting parts of the stainless steel safety
gauze.
Before the infrared heating element leaves the factory, it
was subjected to heat testing. It is a normal phenomenon
for the stainless steel gauze to experience some discol-
ouration during this test.
During operation, the appliance suddenly
stops and the power is switched off.
For safety, this appliance is equipped with an overheat
protection. Prolonged operation at high temperature will
cause the power to cut off. After a certain period, the ap-
pliance will return to normal operation.
Damaged power cord
Repair work should be carried out by an authorised profes-
sional.
Error Message E1
Open circuit in upper sensor, please contact customer
service.
Error Message E2
Short-circuiting of upper sensor, please contact customer
service.
Error Message E3
Appliance overheated, please contact customer service.
KQB-315
德國寶(香港)有限公司
香港
香港
Hong Kong
香港九龍九龍灣啟興道1-3號
九龍貨倉10樓
+852 2333 6249
電話：
+852 2356 9798
傳真：
地址：
German Pool (Hong Kong) Limited
10/F, Kowloon Godown,
1-3 Kai Hing Road, Kowloon Bay,
Kowloon , Hong Kong
Tel
:
+852 2333 6249
Fax : +852 2356 9798
Address :
客戶服務部
客戶服務部
Customer Service Centre
電郵：
德國寶(香港)有限公司
香港九龍九龍灣啟興道1-3號
九龍貨倉10樓
+852 2333 6249
電話：
+852 2356 9798
傳真：
地址：
電郵：
德國寶(澳門)有限公司
澳門
澳門
Macau
澳門俾利喇街145號
寶豐工業大廈3樓
+852 2333 6249
電話：
+852 2356 9798
傳真：
地址：
German Pool (Macau) Limited
3/F, Edificio Industrial Pou Fung,
145 Rua de Francisco Xavier Pereira,
Macau
Tel
:
+852 2333 6249
Fax : +852 2356 9798
Address :
電郵：
德國寶(澳門)有限公司
澳門俾利喇街145號
寶豐工業大廈3樓
+852 2333 6249
電話：
+852 2356 9798
傳真：
地址：
電郵：
中國
中國
China
+86 400 830 3838
全國服務熱線：
+86 0757 2336 0284
傳真：
電郵：
+86 400 830 3838
全國服務熱線：
+86 0757 2336 0284
傳真：
電郵：
+86 400 830 3838
China Customer Service Hotline
Under normal operations, the product will receive
a 1-year full warrently provided by German Pool
(effective starting from the date of purchase).
：
: +86 0757 2336 0284
Fax
