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The Warranty
For a period of one (1) year from date of first sale, product is warranted to
be free from defects in materials and workmanship. Geotech agrees to
repair or replace, at Geotech’s option, the portion proving defective, or at
our option to refund the purchase price thereof. Geotech will have no
warranty obligation if the product is subjected to abnormal operating
conditions, accident, abuse, misuse, unauthorized modification, alteration,
repair, or replacement of wear parts. User assumes all other risk, if any,
including the risk of injury, loss, or damage, direct or consequential,
arising out of the use, misuse, or inability to use this product. User
agrees to use, maintain and install product in accordance with
recommendations and instructions. User is responsible for transportation
charges connected to the repair or replacement of product under this
warranty.
Equipment Return Policy
A Return Material Authorization number (RMA #) is required prior to
return of any equipment to our facilities, please call 800 number for
appropriate location. An RMA # will be issued upon receipt of your
request to return equipment, which should include reasons for the return.
Your return shipment to us must have this RMA # clearly marked on the
outside of the package. Proof of date of purchase is required for
processing of all warranty requests.
This policy applies to both equipment sales and repair orders.
FOR A RETURN MATERIAL AUTHORIZATION, PLEASE CALL OUR
SERVICE DEPARTMENT AT 1-800-833-7958 OR 1-800-275-5325.
Model Number: ________________
Serial Number: ________________
Date: ________________
Equipment Decontamination
Prior to return, all equipment must be thoroughly cleaned and
decontaminated. Please make note on RMA form, the use of equipment,
contaminants equipment was exposed to, and decontamination
solutions/methods used.
Geotech reserves the right to refuse any equipment not properly
decontaminated. Geotech may also choose to decontaminate equipment
for a fee, which will be applied to the repair order invoice.
