36
V1.4 March 15
11.0 RETURN OF GOODS
11.1 Returns procedure
If goods are to be returned for either service/repair or warranty, the customer should
contact Geosense for a
Returns Authorisation Number,
request a
Returned
Equipment Report Form QF034
and, where applicable, a
Returned Goods Health and
Safety Clearance Form QF038
prior to shipment. Numbers must be clearly marked on
the outside of the shipment.
Complete the
Returned Equipment Report Form QF034
, including as much detail as
possible, and enclose it with the returned goods.
All returned goods are also to be accompanied by a completed
Returned Goods Health
and Safety Clearance Form QF038
attached to the outside of the package (to be
accessible without opening the package) and a copy of both forms should be faxed or
emailed in advance to the factory.
11.1.2 Warranty Claim
(See Limited Warranty Conditions)
This covers defects which arise as a result of a failure in design or manufacturing. It is a
condition of the warranty that the
Geosense
®
QJ Inclinometer Casing
must be installed
and used in accordance with the manufacturer’s instructions and has not been subject to
misuse.
In order to make a warranty claim, contact
Geosense
®
and request a
Returned
Equipment Report Form QF034.
Tick the warranty claim box and return the form with
the goods as above. You will then be contacted and informed whether your warranty
claim is valid.
11.2 Packaging and Carriage
All used goods shipped to the factory
must
be sealed inside a clean plastic bag and
packed in a suitable carton. If the original packaging is not available,
Geosense
®
should
be contacted for advice.
Geosense
®
will not be responsible for damage resulting from
inadequate returns packaging or contamination under any circumstances.
11.3 Transport & Storage
All goods should be adequately packaged to prevent damage in transit or intermediate
storage.
