Troubleshooting
27
Troubleshooting
FAQs
My monitor isn't showing
any readings
This could be because your display is
out of range and not communicating
with the smart meter.
You can check the signal strength by
pressing the
t
button once whilst
on the home screen then selecting
System status
from the menu.
If the display cannot communicate
with the smart meter, it will show
Connecting to smart meter...
when
the monitor is turned on.
If the display shows
Lost network
or
Not commissioned
, then contact your
energy provider.
Why has my monitor's screen
turned off or gone blank?
Your monitor may be off for a number
of reasons:
Under
Settings
>
Display
, if you have
selected the
Backlight
to be off or the
Backlight timer
setting to be on, then
the screen will be blank when you are
not using it (or it is scheduled to be
off). Press any button and the screen
should come back on.
See 'Display' on page 22 for more
information on the
Display
settings.
If the monitor is being powered by
batteries, then it may be that they
have run flat. Either connect your
monitor using the supplied power
adapter or replace the batteries.
The monitor will run for approximately
eight hours while on batteries so that
you can carry it around the home to
learn how different appliances work. It
is not intended for prolonged use.
