Genicom 38 Series, Quick Reference Manual

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Quick Reference Guide GEK-89604 30
ERROR HANDLING AND TROUBLESHOOTING
Problem Cause and Possible Solutions
No control panel lights turned on.
The power cord is not plugged into the wall outlet.
The wall outlet may not work. Check the wall outlet with a
known good appliance.
Printer will not print. The Fault indicator is on.
Printer is out of paper. Reload paper and press the Clear key if
Fault light remains on.
Top door not closed. Close the top door.
Remote paper park failure. See “Recover from a Remote Path
Change Failure” in Chapter 10 of the
3870 User’s Manual .
Printer will not print.
Paper jam. Clear jam, reload paper, and press Clear key if Fault
light remains on.
One or more beeps on power-up. Fault indicator flashes in unison with the beeps.
Internal circuit problem. Record the number of beeps, turn
printer off, and call for service.
Incorrect (garbled) printing when using the serial interface.
Baud rate mismatched with data source. Select the correct baud
rate. See
3870 User’s Manual
.
Incorrect character bit definition set or incorrect interface control
settings. Select the correct bit definitions and/or interface
control settings. See
3870 User’s Manual
.
Portions of characters not printing.
Print head too far from paper. Readjust print gap. See “Print
Head Gap Adjustment,” on page 18.
Ribbon guide not placed properly on print head nozzle. Reposition
ribbon guide.
Twist in ribbon at the ribbon guide. Remove the ribbon and clear
the twist.
Print head cable loose or installed one pin position to the right or
left. Reconnect print head cable.
Paste buildup on face of print head resulting from non-bonded
paper. See “Clean up After Non-bonded Paper”, on page 35.
Print head defective. Replace print head.