GENERAL QUESTIONS:
Can HyperDrive connect to another portable USB hard drive?
The USB port on the HyperDrive is solely for data connection to a computer and you can transfer data
between the HyperDrive and other USB storage devices via the computer.
Without the computer, it is not possible as HyperDrive does not support USB OTG/host function. This
technology has proven to be slow (~1MB/sec), unreliable and are also known to have many compatibility
issues with many USB devices like digital cameras, card readers, hard drives etc.
USB OTG/host devices generally also do not provide power via the USB port so it is not possible to power
and connect to another portable USB hard drive that does not have its own power source.
Can I get support over the phone?
To quickly get answers to your questions, you may wish to visit our constantly updated
Knowledge Base
,
which will provide answers to most commonly asked questions.
We currently provide technical support via
and via live chat (click the "Live Help" link on the left).
While we understand your desire to speak with someone over the phone, from our experience, there is a
higher possibility for us to correctly diagnose an issue and for you to understand our resolution instructions
when it is in written text, where there is lesser chance of any ambiguity.
Can I transfer data between my computer and HyperDrive?
Yes, once you connect the HyperDrive to the computer via USB, the HyperDrive will appear as an external
hard drive to your computer.
You can then transfer any data between your computer and the HyperDrive external hard drive.
Can the HyperDrive USB port connect to other USB devices like digital cameras, card readers,
hard drives etc. without going through the computer?
No, the USB port on the HyperDrive is solely for data connection to a computer
The technology for connecting USB devices without the need for a computer is called USB OTG (On-The-Go)
or USB host.
HyperDrive does not support USB OTG/host function as this technology has proven to be much slower
(~1MB/sec) and less reliable than the built-in memory card slots on the HyperDrive. USB OTG/host are also
known to have many compatibility issues with many USB devices like digital cameras, card readers, hard
drives etc.
You can still transfer data between the HyperDrive and other USB storage devices via the computer.
Does HyperDrive create a new folder with every backup?
With each backup, HyperDrive will create a new folder and transfer all the files and folders on the memory
card into the newly created folder, which will be sequentially numbered. Each backup will be separated from
one another.
Does HyperDrive have USB OTG/host function where I can connect another USB device to the
HyperDrive without going through the computer?
No, HyperDrive does not support USB OTG/host function as this technology has proven to be much slower
(~1MB/sec) and less reliable than the built-in memory card slots on the HyperDrive. USB OTG/host are also
known to have many compatibility issues with many USB devices like digital cameras, card readers, hard
drives etc.
The USB port on the HyperDrive is solely for data connection to a computer and you can still transfer data
between the HyperDrive and other USB storage devices via the computer.
