D Service Information
D.1
General
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Service Information
HBM offers comprehensive factory servicing for all HBM Data Acquisition
products. Extended warranties for calibration, repair or both are available.
Installation, on
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site or factory training are also available. Contact the factory or
local sales person for more information. For local contact information, visit
.
If servicing is needed on the equipment, contact the factory with the model and
serial numbers, a description of the problem, and your contact information. A
Return Material Authorization (RMA) number will be issued. Attach this number
and the accompanying paperwork to the unit.
During the warranty period, the customer pays for shipping to HBM. HBM pays
to return the equipment in the same fashion as it was received. Outside of the
warranty period, a quote for the shipping costs is issued. A purchase order must
be received before work can be performed.
It is recommended that the unit always be shipped in the original shipping
container.
For the frequent shipping of some products, HBM offers hard shipping
containers specifically designed for frequent transportation.
GEN3t
850
I3995-3.1 en HBM: public