Problem
After the generator is turned off and utility power is present, the house load
begins to cycle on and off.
Cause
While connected to the generator, GenerLink
™
may have suffered an internal
failure.
Solution
1. Reduce the load by turning off all circuit breakers in the house.
2. Reconnect and restart the generator.
3. Restore load equal to the capacity of generator.
4. Operate household loads using your generator.
5. Call for service. (Refer to the Terms and Conditions for service instructions)
6. Do not, under any conditions, attempt to remove or repair GenerLink
™
yourself.
Status Lights
Status Lights
GenerLink
™
is equipped with one blue status light, one green status light, one
yellow status light, and one red fault status light. (See Diagram 1)
In the event of a power outage, none of the status lights will be
illuminated until generator power is provided.
Green Status Light
Green Status Light
When the green status light is illuminated utility power is present. This
represents a normal condition. If normal utility-supplied power is present in
your home (you are not powering your home with a generator) and the green
status light is NOT illuminated, maintenance is required and the unit must be
serviced. Do not, under any conditions, attempt to remove or repair
GenerLink
™
yourself. (Refer to Terms and Conditions for service instructions)
Red Status Light
Red Status Light
The red status light indicates an abnormal condition exists and GenerLink
™
’s
safety circuits were initiated. Illumination of the red status light does not
indicate an unsafe condition exists. It is normal for the red status light to
momentarily illuminate when GenerLink
™
cycles between generator and
utility power.
If the red fault status light is illuminated continuously,
DO NOT CONNECT
a
generator to GenerLink
™
. Service is required, immediately contact your Utility
or the Approved Installer. (Refer to the Terms and Conditions for service instructions)
Y
Y
ellow Status Light
ellow Status Light
The yellow light indicates that the household load is greater than 30 amps. It is
normal for the yellow status light to be illuminated while utility power is
present. The load must be reduced before the GenerLink
™
unit can be operated
with a portable generator. Reduce the load by turning off circuit breakers in the
breaker panel.
Blue Status Light
Blue Status Light
When the blue status light is illuminated, generator power is present. This
represents that the generator is properly connected to the GenerLink
™
and providing
generator power.
!
WARNING
If the green status light is NOT illuminated when
utility power is present, or the red fault status
light IS illuminated, a potential hazardous
condition may exist. Contact your electric utility
or authorized installer.
2
23
Please refer
to page 22
for GenerLink™
testing,
while utility power
is present.
Audible Alarm
Audible Alarm
This section only applies to GenerLink
™
units equipped with optional
surge protection. Check the product label on unit collar for the model
number. Units with a model number MA23/24-S contain the whole
house surge suppression system.
GenerLink
™
units equipped with optional surge protection are also equipped
with an audible alarm. The alarm will sound continuously if the surge
components require service. (Refer to the Terms and Conditions for service
instructions) Do not, under any conditions, attempt to remove or repair
GenerLink
™
yourself.
If the alarm is sounding, you
CAN CONNECT
a generator to GenerLink
™
.
The audible alarm is an indication that service may be required. An authorized
utility technician or licensed electrician must service the device. (Refer to the
Terms and Conditions for service instructions)
T
T
roubleshooting T
roubleshooting T
ips
ips
Problem
The GenerLink
™
will not transfer to the generator during testing with utility
power present.
Cause
The GenerLink
™
unit is equipped with a lockout circuit that prevents transfer
to generator power if the load on the home exceeds 50-amps. The yellow
status light will be illuminated if the load exceeds 50-amps
Solution / Testing
1. Disconnect the generator.
2. Reduce the load by turning off ALL the circuit breakers in the house
3. Confirm that the yellow status light is not illuminated
4. Reconnect and restart the generator.
5. Restore load equal to or less than the capacity of generator.
6. Operate household loads using your generator.
7. Do not, under any conditions, attempt to remove or repair GenerLink
™
yourself.
Problem
GenerLink
™
will not continuously connect the generator to the loads or it
periodically cycles the loads on and off.
Cause
GenerLink
™
is equipped with load sensing capabilities. If it detects a
connected load that exceeds the 50 amp continuous load rating, it will
automatically disconnect the generator for a short period of time.
Solution
Reconnect GenerLink
™
through a 20-amp, 30-amp or 50-amp connector.
Problem
The green indicator light on GenerLink
™
is not illuminated when utility
power is present.
Cause
The green status light on the bottom of the GenerLink
™
must be illuminated
when utility power is present. If it is not illuminated, this may indicate an
abnormal condition that may require service.
Solution
1. Call for service. (Refer to the Terms and Conditions for service instructions)
2. Do not attempt to test or use the GenerLink
™
with a generator until the
condition is corrected.
3. Do not, under any conditions, attempt to remove and/or repair GenerLink
™
yourself.
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22
