Commissioning and Setup
28
Installation Manual for Generac PWRCell Inverter
Ethernet Troubleshooting
NOTE:
Use a laptop or other device to verify your
Internet connection is working properly before
troubleshooting.
For a successful connection the following must be valid:
•
The Internet LED on the control panel must be lit.
NOTE:
A lit Internet LED is a necessary, but not suffi-
cient indication of a successful connection to the PWR-
view server. The blue LED may be lit even if the inverter
is not connected to the server.
•
A valid IP address must be displayed on the Ether-
net settings page
•
The PWRview State on the Ethernet settings page
must read Listen.
NOTE:
If the PWRview State reads Get Connected then
a successful connection has not been made to the PWR-
view server
If the inverter does not automatically connect to the
network and begin communicating with the PWRview
server, perform the following steps:
1.
Verify an Ethernet connection has been enabled by
pressing the center button on the Ethernet page
and selecting Enable Ethernet.
2.
Verify the network is configured for DHCP and that
DHCP is enabled.
3.
If the network is not configured for DHCP, obtain
the MAC address and contact the system
administrator for IP address assignment.
4.
Input IP address under Manual settings. See
Serial Number and Registration
.
5.
Restart router and modem.
6.
Contact system administrator for further
troubleshooting steps.
NOTE:
It is the installer’s responsibility to make sure the
Internet connection is reliable and secure. Generac
recommends always using a hardwired connection.
Generac does not recommend or support using any
wireless or power line carrier network devices. Use these
devices at your own discretion.
Serial Number and Registration
NOTE:
If it is not possible to connect the system to the
Internet, please call Generac Customer Service at 1-888-
GENERAC (1-888-436-3722) to complete registration.
NOTE:
Registering an inverter automatically registers all
REbus system components connected to that inverter.
Every REbus-enabled device can be monitored from the
PWRview™ online monitoring system and mobile app.
To register a system for PWRview monitoring:
1.
See
. Locate the serial number and
registration code on the registration decal on the
front of the inverter. This information will be
required for registration.
2.
using a mobile device scan the registration label
QR code.
3.
Follow the on-screen prompts to complete the
profile.
.
REGISTER YOUR SYSTEM
Go to
https://register.generac.com/
to register
or scan the code above.
SERIAL NUMBER:
REGISTRATION CODE:
PEEL AWAY
XXXXX-XXXXX
RRRR-RRRR
009984
Figure 6-30. Registration Decal
