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Generac Power Systems Mobile Link Unit, Owners And Installation Manual

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Generac Power Systems Mobile Link Unit Owners And Installation Manual Download Page 25

Mobile Link

23

Section 6  Troubleshooting

Problem

Cause

Correction

Top LED off

Unit not enrolled.

Enroll Mobile Link unit at                       
www.StandbyStatus.com
Verify Mobile Directory Number 
(MDN) is enrolled on Standby Sta-
tus website and enrolled number 
matches Mobile Directory Number 
(MDN) of the Mobile Link unit.

Middle LED off

No power to Mobile Link 
unit.

Check the 5 Amp fuse located on 
the yellow harness wire.
Check that the harness is connect-
ed to battery properly.
Reseat connector in Mobile Link 
unit.

Middle LED flashing

Poor connection

Reseat connector at generator con-
troller and Mobile Link unit.
Replace cable.

Bottom LED off

No cellular network 
connection.

Check cellular coverage in the 
area.
Mobile Link unit in ”Suspended” 
mode. Contact Customer Service 
for assistance at 1-855-GEN-
VIEW.

Bottom LED flashing

Server connection 
pending.

Network connection established. 
Awaiting server response.

Server may be down.

Wait for situation to resolve itself. 
NOTE: cellular coverage may be in-
termittent. Verify cellular coverage 
is good in the area by trying to 
make a phone call from a mobile 
phone near the Mobile Link unit.

Summary of Contents for Mobile Link Unit

Page 1: ...ED BY THE OWNER HOWEVER IF UNCOMFORTABLE WITH THE SKILLS OR TOOLS REQUIRED THE MANUFACTURER RECOMMENDS TO HAVE A QUALIFIED ELECTRICIAN OR CONTRACTER PERFORM THE INSTALLATION This manual should remain with the Mobile Link unit FOR INSTALLATION ASSISTANCE CONTACT 1 855 GEN VIEW ...

Page 2: ...azards 6 1 4 Explosion Hazards 7 Section 2 General Information 8 2 1 Introduction 8 2 2 Applications 8 2 3 Information Screens 9 Section 3 Installation 12 3 1 Installation 12 Section 4 Actition 22 Section 5 Maintenance 22 5 1 Cleaning 22 Section 6 Troubleshooting 23 Section 7 Notes 24 Table of Contents ...

Page 3: ...erfer ence in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accor dance with the instructions may cause harmful interference to radio com munications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television re...

Page 4: ...transmitter RF Exposure OET Bulletin 65 To comply with FCC IC RF exposure requirements for mobile trans mitting devices this transmitter should only be used or installed at locations where there is at least 20 cm separation distance between the antenna and all persons Section 7 1 5 of RSS GEN Operation is subject to the following two conditions 1 This device may not cause interference 2 This devic...

Page 5: ...s of this owner s manual before attempting to use the equip ment If any portion of this publication is not understood contact the near est Authorized Service Dealer for starting operating and servicing procedures SAVE THESE INSTRUCTIONS The manufacturer suggests that this manual and the rules for safe operation be copied and posted near the unit s installation site Safety should be stressed to all...

Page 6: ...nts out a potential Explosion Haz ard This symbol points out a potential Fire Hazard This symbol points out a potential Electrical Shock Hazard These Safety Alerts cannot eliminate the hazards that they signal Strict compliance with these special instructions plus common sense are major accident prevention measures 1 1 General Safety Study these safety rules carefully before operating or servicing...

Page 7: ...and maintain this equipment Potentially lethal voltages are generated by these machines Ensure steps are taken to make the machine safe before attempting to work on or near the generator Parts of the generator are rotating and or hot during operation Exercise care near a running generator The control panel for the generator is intended to be operated by qualified service personnel only during Mobi...

Page 8: ...or even death If any carbon monoxide poisoning symptom is experi enced move to fresh air and immediately seek medical atten tion This generator is designed for OUTDOOR installation ONLY Never operate the generator inside any garage or other enclosed space 1 3 Electrical Hazards All generators produce dangerous electrical voltages that can cause fatal electrical shock Utility power delivers extreme...

Page 9: ...f the victim is unconscious apply first aid and get immediate medical help Never wear jewelry when working on this equipment Jewelry can conduct electricity resulting in electric shock or may get caught in moving components resulting in injury 1 4 Explosion Hazards Do not smoke around the generator Wipe up any fuel or oil spills immediately Ensure that no combustible materials are left in the gene...

Page 10: ...tatus The owner will be contacted if alarms or warnings occur When a change in the genera tor s status occurs an e mail or text message is sent The delivery method and frequency of these alerts can be adjusted on the website 2 2 Applications This unit can be installed on all 2008 and later air cooled home standby units with an LCD display and all 2010 and later liq uid cooled gaseous fuel standby ...

Page 11: ...ile Link 9 2 3 Website Information Screens The Dashboard Home display shows generator s current status Any cur rent faults will be displayed and identified See Figure 2 1 Figure 2 1 Dashboard Home Display ...

Page 12: ...rts when maintenance is required according to the scheduled maintenance intervals for the generator The generator s total run hours can be viewed and a log of completed maintenance can be established See Figure 2 2 Figure 2 2 Website Maintenance Display ...

Page 13: ...p foot outside the comfort of the home See Figure 2 3 Figure 2 3 Website Exercise Time Display The Mobile Link unit gives peace of mind by allowing the owner to know what is happening with the generator when at home or on the road It also gives access to a trusted dealer network and a full range of accessories and maintenance items ...

Page 14: ...e the front panel 2 Switch generator to OFF Remove the generator panel fuse See Figure 3 1 Figure 3 1 Generator Controllers Note There are different controller configurations for various model years 3 Turn the main breaker in the home s electrical panel into the OFF position 4 Remove the T1 fuse from the transfer switch ...

Page 15: ...e controller sheet metal cover and fasteners See Figure 3 3 Figure 3 3 Removing Controller Fascia 7 Attach and use the provided template to position the hole location Mounting hole location is critical for proper operation 1 of the Mobile Link unit antenna must be above the top of the generator roof when installation is completed ...

Page 16: ...o prevent damage during drilling See Figure 3 4 Figure 3 4 Checking Wire Clearance 9 Using the template provided with these instructions make a 1 1 8 hole just behind the breaker box See Figure 3 5 Note 2013 and later models have a prepositioned dimple to mark the center of the hole Figure 3 5 Drilling Mounting Hole ...

Page 17: ...ee Figure 3 6 Figure 3 6 Routing Harness Through Fitting 11 Insert the plastic fitting from the inside of the generator through the newly drilled hole in the generator s wall Position the threaded por tion of the fitting towards the outside See Figure 3 7 Figure 3 7 Installing Fitting with Harness ...

Page 18: ... green gasket on outside of the enclosure See Figure 3 8 Figure 3 8 Installing Gasket 13 Thread antenna into the Mobile Link unit Turn clockwise until secure Position the antenna as shown in Figure 3 9 Figure 3 9 Antenna Installation ...

Page 19: ...orce into place Figure 3 10 Plug Harness into Mobile Link unit 15 With the plug installed tighten the plastic fitting and draw the Mobile Link unit to the generator s wall Be careful not to over tighten Position the Mobile Link unit with the antenna facing upwards See Figure 3 11 Figure 3 11 Attaching Mobile Link unit to Fitting ...

Page 20: ... with other wire looms to provide additional sup port Figure 3 12 Routing Harness 17 On 2008 Home Standby Units only remove the fasteners that secure the controller This is not necessary on any other units to access the plug location See Figure 3 13 Figure 3 13 Removing Controller Fasteners ...

Page 21: ...ight pin connector on the underside of the gener ator controller See Figure 3 14 Figure 3 14 Raising Controller 19 Install the harness eight pin connector into the controller s open socket Note The connector will only fit one way DO NOT force See Figure 3 15 Figure 3 15 Harness Installed to Controller ...

Page 22: ...s over the terminal screws and replace the nuts Reconnect the red battery cable and tighten securely Then install and tighten the black cable See Figure 3 17 Figure 3 17 Reconnect Battery Cables 22 Install the controller panel and sheet metal controller cover Install and tighten retaining fasteners 23 Re install the generator controller fuse 24 Place the generator into AUTO 25 Replace the T1 fuse ...

Page 23: ...wer outage The generator should turn on Allow to run for approximately 30 sec onds then turn the utility switch back to restore utility service 28 Verify that the Mobile Link unit s middle and bottom LEDs are illumi nated See Figure 3 18 Figure 3 18 Mobile Link unit LEDs ...

Page 24: ...ID located on the Mobile Link unit s box Generator s serial number located on the label plate near the control panel console Mailing address Valid credit card Address of the generator s location if different than the mailing address Go to www StandbyStatus com to complete the registration pro cess Click Sign Up Enter the requested information when prompted Once enrollment of the generator is compl...

Page 25: ...erly Reseat connector in Mobile Link unit Middle LED flashing Poor connection Reseat connector at generator con troller and Mobile Link unit Replace cable Bottom LED off No cellular network connection Check cellular coverage in the area Mobile Link unit in Suspended mode Contact Customer Service for assistance at 1 855 GEN VIEW Bottom LED flashing Server connection pending Network connection estab...

Page 26: ...24 Mobile Link Section 7 Notes ...

Page 27: ...Mobile Link 25 ...

Page 28: ...Part No 0K2289 Rev B 02 08 2013 ...

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