GEITH QC100 H1, Manual

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www.geith.com 6-1
WARRANTY
PRODUCT WARRANTY POLICY
PURPOSE
It is the intention of Clark Equipment Company by its Geith attachment division (Geith) to supply products to the
marketplace that reflect the highest standards for materials, design and manufacture. Each original customer is entitled to
receive coverage as described by the current limited warranty program for the product(s) purchased, regardless of where
it (they) was (were) originally purchased. This program is intended to serve as a method to facilitate the proper
communication procedures for the purpose of obtaining applicable warranty coverage for a product.
WHAT THE LIMITED WARRANTY COVERS
Geith warrants that each new and unused product and/or accessory sold by it shall be free from defects in material and
workmanship under normal use and service for a period of one (1) year from the original date of sale or 18 months from
shipment date, whichever occurs sooner. Spare parts will be warranted for 6 months from the date of original sale
excluding wear parts.
The warranty period for materials, workmanship and labor expenses shall run concurrent from the original date of
purchase. No exception to this policy will be made.
The obligation under this warranty program is limited to the current, flat labor rates allowed by Geith. And the replacement
and/or repair at its Litchfield, Minnesota factory site, or at an authorized dealer designated by it, of such part or parts as
shall appear upon inspection to have been defective in material and/or workmanship at the time sold, provided that the
part or parts claimed to be defective are returned to the required inspection point, with reasonable transportation charges
prepaid. In the event that the part or parts are determined to be covered by the terms of the warranty program, Geith will
reimburse the original purchaser for reasonable transportation charges. The amount designated as reasonable
transportation charges shall be at the sole discretion of Geith. Any part or parts replaced under the terms of the warranty
program will retain the warranty period of the entire product. At the time of requesting warranty service, the original
purchaser must present evidence of the purchase date of the part or parts submitted for warranty inspection. The warranty
coverage will not be applicable for damages caused through misapplication, abuse, accidents, alterations, use of the Geith
product with any accessory or attachment not approved by Geith, failure to maintain or use the product according to the
instructions applicable to it or normal wear and tear. Supplemental equipment damage is not covered by this warranty
program. Any repairs or adjustments made to product without the express written permission of an authorized Geith
employee shall nullify product warranty in full.
ALLOWABLE FLAT LABOR RATES
Geith has developed an allowable flat labor rate reimbursement program for products of its manufacture. Maximum
allowable time limits for each product line were established by many input factors including actual field experience. The
labor reimbursement rate of
$75
per hour, as of Sept 1st, 2013, will be reimbursed by Geith for reasonable labor costs to
perform warranty inspection and related repairs. This rate is reviewed on an annual basis. Any exception to this program
to cover costs due to extenuating circumstances must be approved by Geith in writing
BEFORE
any work is performed.
The maximum allowable labor time limits are intended to apply for direct labor required during the warranty process. The
program is not intended to apply to indirect costs such as overhead and pickup/delivery costs or be a source of profit. We
expect our dealers to exercise good judgment when submitting labor cost reimbursements. We do not expect customers
to pay for our mistakes or those made by our dealer organization.