7 Trouble Shooting
Listed below is a trouble-shooting guide for the Garnet. If after trying the solutions described below
the problem still exist, contact your Geismar representative.
The Garnet doesn’t switch on:-
Hold the power on key (
) down for several seconds. If the display shows no changes or
flickering, then charge the battery. See also ‘The Garnet Freezes’ troubleshooting guide below.
The Garnet only lasts a few hours between charges:-
Check that the Backlight timer is not set to manual as having the backlight on continuously will
significantly reduce the battery life of the Garnet. ‘Auto Off’ is the recommended setting.
The Garnet displays ‘ErrorTrap 7’ on the LCD:-
Re-zero the Garnet using the procedure described in Section 4 of this manual. Please report the
error, along with the serial number and firmware version of your unit (displayed on the LCD at
start-up) to ‘
’.
The Garnet has a Cross-level offset error:-
Rezero the Garnet using the procedure described in Section 4 of this manual.
The Garnet Freezes:-
Reset the Garnet by holding down the (
+
) buttons for 10 seconds and then release. Once
switched off, re-initialise by pressing the (
) button. If the Garnet does not switch on then it
may be necessary to first recharge the battery.
The Garnet does not measure Twist or Groove clearances:-
Ensure that the Groove measuring mode is ‘Enabled’ in the setup menu.
Geismar has a commitment to constant improvement of its measuring equipment. Should
the Garnet report an error on the LCD screen then please report this error, along with the
serial number and firmware version of your unit (displayed on the LCD at start-up) to
‘
’. It is possible your unit may require a firmware update.
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