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Frequently Asked Questions
1. Can I share with family and friends?
Yes, you can share access to all Geeni devices—cameras, bulbs, sensors,
etc.—with family and friends. In the Geeni app, press Profile and click on
“Device Sharing” to give or revoke sharing permissions.
In order to share, the other user should already have downloaded the Geeni
app and registered an account.
2. How many devices can I control?
Geeni’s app can control an unlimited amount of devices in an unlimited
amount of locations. Your router may have a limit of how many devices can
be connected to one router.
3. My sensor has a funny name. How do I rename it?
From your main device list, click on the sensor that you want to rename, press
the “ ” button on the top right for advanced settings, and click “Modify
Device Name “. You’ll then be able to choose a more familiar name.
4. What should I do if the sensor appears offline or unreachable?
Make sure your Wi-Fi router is online and in range and check that you have
the latest Geeni functionality by clicking “Check for firmware update” in your
device settings.
5. What’s the wireles range?
The range of your home Wi-Fi is heavily dependent on your home router and
the conditions of the room. Check with your router specifications for exact
range data.
6. If my Wi-Fi/internet goes down, will Geeni still work?
Geeni products need to be connected to Wi-Fi in order to use them remotely.
Laundry Room Door