14
TROUBLESHOOTING
PROBLEM
CAUSE / RESULT
SOLUTION
No water
comes out
No steam is
generated
Water tank is empty
Machine malfunctions
The input voltage or
frequency is inconsistent
with nameplate
Pour water in water tank
Please contact with the
authorized service
No steam is generated
Water tank is empty
Machine malfunctions
Clean steam nozzle
Pour water in water tank
Please contact with the
authorized service
Make sure the voltage and
frequency is consistent with
the nameplate
Coffee runs out
around the edge of
the filter holder
Coffee comes out
too slow or no coffee
comes out
Water leakage on
the bottom of
machine
Too much powder in the filter
There is powder in the seal
ring under group head
Implementation of the above
operation problems still exist
coffee powder is too fine,
and clogged filter
Filter holes are blocked
Water tank is not inserted
Drip tray is filled up
Machine malfunctions
With thicker coffee powder
Brush / clean the filter
Insert the water tank in place
Please clean the drip tray
Please contact with the
authorized service
Water tank didn’t install in
place
Install the water tank
vertically in place
Please contact with the
authorized service
Turn off the machine and
wait for it cool down, clean
the filter, then pour
appropriate coffee powder