GECKO
GECKO
®
®
TERMS OF WARRANTY
TERMS OF WARRANTY
WARRANTY:
GECKO MUSIC GROUP warrants its GECKO® products for a period of three (3) years from the original date
of purchase, in accordance to the warranty regulations described below.
WHAT IS COVERED:
During the applicable warranty period, GECKO MUSIC GROUP warrants the product against defects in
materials and workmanship and against malfunctions. GECKO MUSIC GROUP will remedy all such defects
and malfunctions without charge for parts or labour if the warranty applies. In the case that other parts are
used which constitutes an improvement, GECKO MUSIC GROUP may, at its discretion, charge the customer
for the additional cost of these parts. Final determination of warranty coverage lies solely with GECKO
MUSIC GROUP.
WHAT IS NOT COVERED:
1. If the product needs to be modified or adapted in order to comply with applicable technical or safety
standards on a national or local level, in any country which is not the country where the product was
originally developed and manufactured, this modification/adaptation shall not be considered a defect in
material or workmanship.
2. Normal wear and tear, in particular, of faders, cross faders, potentiometers, keys/buttons, valves,
guitar/bass strings, machine heads, pick-up covers, vinyl covers, illuminants, and similar parts are not
covered by this warranty.
3. Improper handling, neglect or failure to operate the unit in compliance with the instructions given in the
user or service manuals.
4. Connection or operation of the unit in any way that does not comply with the technical or safety
regulations applicable in the country where the product is used.
5. Damages/defects caused by force of nature or any other condition that is beyond the control of GECKO
MUSIC GROUP.
6. Any repair or opening of the unit carried out by unauthorized personnel (user included) will void the
warranty.
7. Modification or removal of serial numbers.
OBTAINING WARRANTY SERVICE:
To return a GECKO® product for warranty service, first fill out the
Online Technical Report
on
www.geckomusic.net
and submit for an authorization/service number. Write the authorization/service
number so that it is prominently displayed on the outside of the shipping carton. Any products received
without an authorization/service number that is clearly visible upon arrival at the factory will be refused.
Enclose proof of the original delivery date or a copy of the original sales receipt/invoice. Enclose a
description of the suspected defect or malfunction and the condition, if any, which caused the problem.
Return the product to GECKO MUSIC GROUP.
WARRANTY SHIPPING:
You are responsible for prepaying shipping costs F.O.B. GECKO MUSIC GROUP, Melaka, Malaysia.
Shipped product(s) must be properly packaged. Use original shipping cartons and packing materials where
possible. GECKO MUSIC GROUP is not responsible for damages resulting from inadequate and or improper
packing. Products received with damages due to improper packaging will be deemed out of warranty.
