Earbuds don’t show in my Bluetooth device list.
- Please
ensure you press scan or search on your device to look for
visible Bluetooth devices. Also ensure that the earbuds are
powered on and in a ready to connect state. Then follow the
above pairing instructions.
One or both Earbuds don’t hold charge.
– Ensure that the
earbuds have been charged from an empty charge to a
completely full charge. If the problem is isolated to just one
earbud it could have a faulty battery.
Earbuds will not power on.
– Ensure that the earbuds have
been fully charged in the charging box. Please also check the
charging box has been charged fully and the light indicates
this as described above. If you have charged the charging box
and the earbuds will still not charge it could be a faulty unit.
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