Problem
Possible Causes
What To Do
Water has poor taste/odor Water dispenser has not been
• Dispense water until all water in system is replenished.
(on some models)
used for a long time.
Water in first glass is
Normal when refrigerator
• Wait 24 hours for the refrigerator to completely
warm (on some models)
is first installed.
cool
down.
Water dispenser has not been
• Dispense water until all water in system is replenished.
used for a long time.
Water system has been drained. • Allow several hours for replenished supply to chill.
Water dispenser does
Water supply line turned
• See Installing the water line.
not work (on some models) off or not connected.
Water filter clogged.
• Replace filter cartridge or remove filter and install plug.
Air may be trapped in the
• Press the dispenser arm for at least two minutes.
water system.
Dispenser is LOCKED.
• Press and hold the Lock pad for 3 seconds.
Water spurting from
Newly-installed filter cartridge.
• Run water from the dispenser for 3 minutes (about
dispenser
1
1
/
2
gallons).
Water is not dispensed
Water in reservoir is frozen.
• Call for service.
No water or ice cube
Supply line or shutoff
• Call a plumber.
production
valve is clogged.
Water filter clogged.
• Replace filter cartridge or remove filter and install plug.
Dispenser is LOCKED.
• Press and hold the Lock pad for 3 seconds.
Refrigerator has odor
Foods transmitting
• Foods with strong odors should be tightly wrapped.
odor to refrigerator.
• Keep an open box of baking soda in the refrigerator;
replace every three months.
Interior needs cleaning.
• See Care and cleaning.
Defrost water drainage
• See Care and cleaning.
system needs cleaning.
Moisture forms on
Not unusual during
• Wipe surface dry.
outside of refrigerator
periods of high humidity.
Moisture collects inside
Too frequent or too
long door openings.
Interior light does
No power at outlet.
• Replace fuse or reset the breaker.
not work
Light bulb burned out.
• See Replacing the light bulbs.
Water on kitchen floor or
Drain in the bottom of
• See Care and cleaning.
on bottom of freezer
the freezer clogged.
Cubes jammed in chute.
• Poke ice through with a wooden spoon.
Hot air from bottom
Normal air flow cooling motor.
of refrigerator
In the refrigeration process,
it is normal that heat be expelled
in the area under the refrigerator.
Some floor coverings are sensitive
and will discolor at these normal
and safe temperatures.
Cubed Ice was selected
Last setting was Crushed Ice.
• A few cubes were left in the crusher from the previous
but Crushed Ice was
setting. This is normal.
dispensed (on some models)
Frequent “buzzing” sound Icemaker power switch is in the • Slide the power switch to the OFF position. Keeping it in
ON
position but the water supply the ON position will damage the water valve.
to the refrigerator has not been
connected.
Before you call for service…
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