Troubleshooting Tips (cont)
40
Before you call for service…
Problem
Possible Causes
What to Do
No water or ice cube production*
Supply line or shutoff valve is clogge
Call a plumber
Water filter is clogged
Replace filter cartridge or remove filter and
install bypass plug**
Filter cartridge not properly installed
Remove and reinstall filter cartridge,
being certain that it locks in place.
Ice maker is turned off
Check that the ice maker is turned on. See
About the Automatic Ice Maker.
Water is leaking from dispenser*
Air may be present in the water line
system, causing water to drip after
being dispensed
Dispense water for at least 5 minutes to
remove air from system
Photos not found*
Photos not in root directory of USB
Photos not in JPEG format
Camera/PC used with USB cord
Make sure the photos are in the root direc-
tory in your USB
Photos must be in JPEG format
Must use a USB drive
AUTO FILL under fill/no fill*
Not all containers work with
AUTO FILL
Try different container
• Container not found
• Unstable
container
• Misaligned
container
See pg. 11
AUTO FILL overfills*
Not all containers work with
AUTO FILL
Try different container
PRECISE FILL will not fill container*
Normal, PRECISE FILL requires use of
dispenser paddle
For a specific amount of water, select PRE-
CISE FILL to dispense water
Freezer cooling, fresh food not cooling Normal, when refrigerator first
plugged in or after extended power
outage
Wait 24 hours for temperature in both
compartments to reach selected
temperatures.
Ice dispenser opens after closing
freezer drawer *
Normal
The ice dispenser door may open after
closing freezer door to allow access
*Select Models Only
**Some models do not come equipped with the filter bypass plug. To obtain a free bypass plug, call 800-GECARES.
In Canada call 800.561.3344.
Summary of Contents for DFE28
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