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3. Con rm consumer is using the correct amount 

of 

HE

 detergent. Refer to 

HE

 

detergent package 

label for correct detergent amounts for partial 
and full loads. Less 

HE

 detergent is required 

for soft/softened water and/or partial loads. 
Con rm clothes loads of similar fabrics and 
reasonable size. 

A reasonable load size is up 

to one full laundry basket (about 16 lb of dry 
clothes).

 Some loads cause more vibration (rugs, 

towels, jeans, etc.) than others. For example, 
washing only a few towels alone can cause an 
unbalanced load because they soak up water 
and concentrate weight in only one part of the 
basket.

 

Note:

 The following diagnosis steps apply 

to all units (both pedestal and nonpedestal 
installations). 

4.  

Four on the  oor

 - ensure the unit is level and 

all four leveling legs are properly adjusted and 
securely on the  oor. The objective is for each 
of the four legs to carry equal weight; four on 
the  oor. 

As little as 1/4 or 1/2 turn on a single 

leveling leg can be signi cant.

 A helpful quick 

check is to place your left hand on the top left 
front corner and your right hand on the top 
right rear corner. Then, push the washer in the 
direction of your hands and note force required 
to remove the weight from the front leg. Now, 
reverse hands, i.e., right in top right front corner 
and left in top left rear corner, and note the force 
required to remove weight from the front leg. 
The two forces should be equal.

5.  With basket empty of clothes and water, run the 

T14 test and check for acceptable vibration or 
movement. To run T14, press the 

Power

 button 

to clear any current cycles. (The display must be 
blank to proceed.) Press the 

Extra Rinse

 button, 

press the 

Delay Start

 button, press the 

Extra 

Rinse

 button again, then press the 

Delay Start 

button again.  When con gure 

UI

 comes up on 

the display, rotate the 

Cycle Select

 knob until 

T14

 is displayed, then press the 

Start

 button.  

Note the test does not rebalance the load. Press 

Power

 to quickly end the test for an extreme 

out-of-balance condition. Once the unit reaches 
410 rpm, press the 

Start

 button again, the 

washer will then ramp up to 1050 rpm. Pressing 

Start

 again ramps up to 1150. Press 

Start

 again 

and the washer ramps to 1300 rpm. 

4.  Ensure rear legs are level and rear jam nuts 

are wrench tight against washer or pedestal 
bottom (

see picture below)

. Next, run T14 Spin 

Test and adjust front legs for minimum vibration 
or movement at ~ 400 rpm. Secure the front 
jam nuts wrench-tight and run Spin Test again 
to con rm legs are set properly for minimum 
vibration or movement while washer is spinning 
at 400 rpm. Press on the washer top left front 
corner toward the top right rear corner with 
your hands and note if there is any increased 
vibration. Then, press on top right front corner 
toward the top left rear corner with your hands 
and note if there is any increased vibration. 
If pressing either corner 

decreases/lessens

 

vibration or movement, the legs are still out of 
adjustment and must be corrected. If pressing 
either corner 

increases/worsens

 vibration or 

movement, the legs are properly set.

6.  Exit Diagnostic Mode, open door, and place 1 

or 2 

dry

, tightly rolled up, bath towels in basket 

and tape in place to a baf e inside against the 
basket, centered front to back 

(see picture).

 The 

weight of the towel(s) should be about 1-1.5 lb; 
do 

not

 exceed 2 lb. This test simulates an out of 

balance load to make checks and adjustments 
minimizing vibration and movement.

Note:

 Up to 1/4-inch movement is normal 

operation. If okay, proceed to step B. If not okay, 
adjust legs and/or check for a machine structural or 
mechanical fault (see next Section).

Summary of Contents for WPDH8

Page 1: ... Error Codes Training Bulletin JULY 2010 GE Appliances General Electric Company Louisville Kentucky 40225 GE CONFIDENTIAL AND PROPRIETARY INFORMATION NOT FOR PUBLIC DISCLOSURE 2 Clothes Coming Out Soaking Wet a Frequently i Check for faulty installation and correct any Error Codes ii Check for air leak in the pressure switch hose An air leak can cause too high of a water ll failure to pump out all...

Page 2: ...of a water ll failure to pump out all water or unbalanced loads due to excess water weight If faulty in T09 test the water may not stop lling at foam level when Foam Level is displayed Run entire T09 test to con rm iii Check for leaking water valve Error Code E14 b Occasionally i Adjust out of balance load wash similar fabrics in reasonable amounts for best results MAKE THE FOLLOWING CHECKS TO DET...

Page 3: ...e button again then press the Delay Start button again When con gure UI comes up on the display rotate the Cycle Select knob until T14 is displayed then press the Start button Note the test does not rebalance the load Press Power to quickly end the test for an extreme out of balance condition Once the unit reaches 410 rpm press the Start button again the washer will then ramp up to 1050 rpm Pressi...

Page 4: ...ound diagnose and repair per the Service Guide GE Pub 31 9168 then retest until no relevant Error Codes are found ADDITIONAL TIPS WHY DOES THE WASHER MOVE 1 Both the front load washer and pedestal are made to move They absorb the energy from spinning to reduce vibration If they were rigid and did not move they would hammer the oor as the basket spins 2 Top load washers vibrate side to side and fro...

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