GE
D
IRECTION
FQ091019, R
EVISION
2
V
IVID Q
N S
ERVICE
M
ANUAL
Chapter 7 - Diagnostics/Troubleshooting
7-137
Section 7-7
Automatic Error Log
The Vivid q N automatically logs the software activity, sequences and error messages that occur during
normal operation. Each day’s activity is compressed into a single daily logger report, with a time stamp
appearing in each line of the report. Additional user comments and screen captures, can also be
included in the report. Each day’s report is saved in the system for 90 days, during which time they can
be recalled and saved to disk.
7-7-1
Adding Bookmarks
One of the new features added in version BT06 is the ability to add bookmarks.
When a problem occurs
during regular use of the system, simply press
< Alt+B >
. This action will insert a “bookmark” into the
system failure logs. The message
Log is Bookmarked
will be displayed on the prompt line, as shown in
the example in
.
The bookmark will allow users to place a time-stamp where a particular problem has occurred, while
continuing with their current activity with minimum interruption.
NOTE:
The log file bookmark will later make it easy for service engineers to locate the location of the
failure logging more precisely.
7-7-2
Extracting Logs
Whenever log extraction is necessary due to the occurrence of an error that needs to be reported, or
any other reason, follow the instructions below:
1.) While the system is turned-ON in any mode, press
<ALT + D>
on the alphanumeric keyboard.
The System Problem Reporting dialog opens - see
2.) In the
Description of Issue
window, type a description of the problem.
Notes should be made regarding the selected probe, the imaging mode and the application that was
being used at the time of the malfunction.
If applicable, try to describe the button or key-pushing sequence that immediately preceded the
problem.
If applicable, activate the System Lockup checkbox.
Figure 7-102 Message Showing Bookmark Added to Log
