GE Analytical Instruments ©2016
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DLM 68100-09 EN Rev. A
Chapter 9: Troubleshooting
In other parts of the world, contact your local GE Analytical instruments
representative. You can also visit the
Support
tab on our website at
Before contacting Technical Support, please perform system diagnostics (
). When
calling Technical Support, provide the date of the last preventative maintenance for all consumables and basic
Analyzer information from the
System Info
screen (
Maintenance
tab
System Info
). Additionally, export and
send the following data prior to contacting the team:
•
Diagnostics File
— (
Menu
Maintenance
tab
Diagnostics
Export Diagnostics USB
)
•
Cal/Ver History
—(
Menu
Cal/Ver
tab
either
Calibration History
or
Verification History
Export
All
)
•
Regular Run Data
— (
Menu
Data
tab
Export
Range 1 Week
1 Week
)
•
System Properties Back Up
— (
Menu
Maintenance
tab
Advanced
System Properties
USB
Backup
)
Returning the Analyzer to GE Analytical Instruments
In some instances, after consulting with GE Analytical Instruments Technical Support, it may be necessary to
return the Analyzer to the factory for repairs.
Only return the Analyzer if Technical Support has issued you a
Return Authorization (RA) number.
Several precautions must be followed to ensure that the Analyzer is not damaged during shipment. If the
original shipping container has not been retained, contact GE Analytical Instruments to order shipping supplies.
In North America, contact Technical Support at 303.444-2009 or 888.245.2595 or
.
Technical support in Europe, Middle East, and Africa is available at 44 (0) 161 864 6800 or
. Technical support in Asia Pacific is available at (65) 62674659 or
In other parts of the world, contact your local GE Analytical instruments
representative. You can also visit the
Support
tab on our website at
. Installation and
training by a qualified service technician can also be provided.
Under no circumstances should the Analyzer
be packed in anything other than the original shipping container
.
To prepare the Analyzer for shipping
Before repackaging the Analyzer, prepare it for shipping.
Warning
If the Analyzer is returned in anything other than an GE Analytical Instruments
shipping container, you will be charged for any damage that occurs during
shipping.