Consumer Support
Tr
oubleshooting T
ips
Operating Instructions
Safety Instructions
Troubleshooting Tips
Save time and money! Review the charts on the following pages, or
visit
www.GEAppliances.com.
You may not need to call for service.
PERFECTEMP PLUS
Possible Causes
What To Do
PerfecTemp Plus wash
The washer is in a cold
•
This is normal. The
PerfecTemp Plus
feature is designed
temperature is incorrect
rinse cycle
not to activate during a cold rinse cycle to improve the
energy efficiency of your washer.
(Review PerfecTemp
All the water in the household
•
Wait until the water in the water heater is heated to the
Plus in the About washer
water heater has been used
correct temperature.
features section)
PERFORMANCE
Possible Causes
What To Do
Clothes too wet
Incorrect spin speed
•
Make sure the spin cycle selected matches the load you
selected
are washing. Some fabrics will feel wetter when rinsed
with cold water.
Colored spots
Incorrect use of fabric
•
Check fabric softener package for instructions and follow
softener
directions for using dispenser.
•
Pretreat stain and rewash.
Dye transfer
•
Sort whites or lightly colored items from dark colors.
Grayed or yellowed
Not enough detergent
•
Use more detergent (especially with larger loads).
clothes
Be sure to follow detergent manufacturer’s directions.
Hard water
•
Use a water conditioner like Calgon brand or install
a water softener.
Water is not hot enough
•
Make sure water heater is delivering water at
120°F–140°F (48°C–60°C).
Washer is overloaded
•
Select load size to match clothes load.
Detergent is not dissolving
•
Add detergent as wash basket fills with water before
you load clothes.
Dye transfer
•
Sort clothes by color. If fabric label states
wash separately,
unstable dyes may be indicated.
Lint or residue on
Clothes are air or line dried
•
If you do not dry your clothes with a clothes dryer, your
clothes
clothes may retain more lint.
Incorrect sorting
•
Separate lint producers from lint collectors.
Washing too long
•
Wash small loads for a shorter time than larger loads.
Detergent not dissolving
•
Add detergent as wash basket fills with water, before you
load clothes.
•
Try a liquid detergent.
•
Use warmer water temperature.
Overloading
•
Load clothes no higher than the top row of holes in the
washer basket.
•
Make sure load size selected matches clothes load size.
Incorrect use of fabric softener
•
Check fabric softener package for instructions and follow
directions for using dispenser.
Wash speed is too fast
•
Choose a wash cycle with a slower wash speed.
15
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