ge.com
Problem
Possible Cause
What To Do
Water does not enter
Automatic self system checks
•
After
START
is pressed, the washer does several system
washer or enters slowly
checks. Water will flow several seconds after
START
is
pressed.
Water supply is turned off
•
Turn on both hot and cold faucets fully.
Water valve screens are
•
Turn off the water source and remove the water connection
stopped up
hoses from the upper back of the washer. Use a brush or
toothpick to clean the screens in the machine. Reconnect
the hoses and turn the water back on.
Snags, holes, tears, rips
Pens, pencils, nails, screws or
•
Remove loose items from pockets.
or excessive wear
other objects left in pockets
Pins, snaps, hooks, sharp
•
Fasten snaps, hooks, buttons and zippers.
buttons, belt buckles, zippers
and sharp objects left in pockets
Wrinkling
Improper sorting
•
Avoid mixing heavy items (like work clothes) with
light items (like blouses).
Overloading
•
Load your washer so clothes have enough room
to move freely.
Incorrect wash cycle
•
Match Cycle selection to the type of fabric you are
washing (especially for easy care loads).
Repeated washing in
•
Wash in warm or cold water.
water that is too hot
Grayed or yellowed
Not enough detergent
•
Use correct amount of detergent.
clothes
Not using HE (high-efficiency)
•
Use HE detergent.
detergent
Hard water
•
Use hottest water safe for fabric.
•
Use a water conditioner like Calgon brand or install
a water softener.
Water is not hot enough
•
Make sure water heater is delivering water at
120°–140°F (48°–60°C).
Detergent is not
•
Try a liquid detergent.
dissolving
Dye transfer
•
Sort clothes by color. If fabric label states
wash separately,
unstable dyes may be indicated.
Colored spots
Incorrect use of fabric
•
Check fabric softener package for instructions and follow
softener
directions for using dispenser.
Dye transfer
•
Sort whites or lightly colored items from dark colors.
•
Promptly remove wash load from washer.
Water temperature
Water supply is improperly
•
Make sure hoses are connected to correct faucets.
is incorrect
connected
House water heater is
•
Make sure house water heater is delivering water
not set properly
at 120°–140°F (48°–60°C).
Bad odor inside
Washer unused for a long time
•
Leave the door slightly open for the water to air dry.
your washer
or not using recommended
•
Run a
BasketClean
cycle (found in the
Specialty
cycle
quality of HE detergent
Menu) with 1 cup of bleach. See the
Care and Cleaning/
General Maintenance
section.
Slight variation
This is normal
•
Due to the metallic properties of paint used for this unique
in metallic color
product, slight variations of color may occur due to viewing
angles and lighting conditions.
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Consumer
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uppor
t
Tr
oubleshooting
Tips
Operating
Instructions
Safety
Instructions
Installation
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