22
49-4000283 Rev 3
Problem
Possible Cause
What To Do
Spots and filming
on glasses and
flatware
Extremely hard water
Use high quality rinse agents such as
Cascade
®
Platinum™ Power Dry™ Rinse Aid
or
Finish
®
Jet-Dry
®
Rinse Aid
to prevent spots and prevent new film build-up.
If water is extremely hard, a softener may be required.
Low inlet water temperature
Make sure water temperature is at least 120°F (49°C).
Overloading or improper
loading of the dishwasher
Load dishwasher as shown in the
Loading
section.
Old or damp powder
detergent
Make sure detergent is fresh.
Use high quality detergents
such as
Cascade
®
Platinum™ ActionPacs™
or
Finish
®
Quantum
®
Automatic Dishwashing Detergent
.
Rinse agent dispenser empty
Refill with high quality rinse agents such as
Cascade
®
Platinum™
Power Dry™ Rinse Aid
or
Finish
®
Jet-Dry
®
Rinse Aid
.
Too little or low performing
detergent
Make sure you use the proper amount of highly rated
detergent.
Cloudiness on
glassware
Combination of soft water
and too much detergent
This is called etching and is permanent. To prevent this
from happening, use less detergent if you have soft water.
Wash glassware in the shortest cycle that will get it clean.
Low performing phosphate-
free detergent
See
A white film on glassware, dishware and the
interior
in this
TROUBLESHOOTING
section.
Water temperature entering
the dishwasher exceeds 150°F
This could be etching. Lower the water heater
temperature.
Slight odor coming
from unit during dry
portion of cycle
This is normal when the Dry
Boost option is used for the
first time. It is caused by the
heating of new parts and will
disappear in a short time.
No action is required.
Suds in the tub
Wrong detergent
Use only high quality automatic dishwasher detergents to
avoid sudsing.
Cascade
®
Platinum™ ActionPacs™
or
Finish
®
Quantum
®
Automatic Dishwashing Detergent
have
been approved for use in all GE Appliances dishwashers.
To remove suds from the tub, open the dishwasher and
let suds dissipate. Open the door, press and hold
Start
for 3 seconds, and close the door.
Rinse agent was spilled
Always wipe up rinse agent spills immediately.
Detergent left in
dispenser cups
Dishes or utensils are
blocking the detergent cup
Reposition the dishes, so the water from the lower spray
arm can flush the detergent cup. See the
Loading
section.
Reposition the tall utensils or heavy silverware that may
be keeping the dispenser cup door from opening. See
the
Loading
section.
Don’t place large bowls or pots directly under the
detergent dispenser.
Black or gray marks
on dishes
Aluminum utensils have
rubbed against dishes
Remove marks with a mild, abrasive cleaner.
TROUBLESHOOTING TIPS
Troubleshooting Tips...
Before you call for service
