GE PB3-POS-RP ProBridge User Manual Download Page 4

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PB3-POS-RP ProBridge
User Manual

ERIFY

PERATION

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WITCH

ETTINGS

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SW1 S

ETTINGS

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SW2 S

ETTINGS

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SW3 S

ETTINGS

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SW4 S

ETTINGS

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ROUBLESHOOTING

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YPERTERMINAL

ETUP

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QUIPMENT

EQUIRED

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ETUP

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PB3 S

PECIFICATIONS

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ABLE

PECIFICATIONS

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ONTACTING TECHNICAL SUPPORT

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NLINE PUBLICATION LIBRARY

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Summary of Contents for PB3-POS-RP ProBridge

Page 1: ...PB3 POS RP ProBridge User Manual ...

Page 2: ...ith the license terms THE ENCLOSED PROGRAM IS FURNISHED SUBJECT TO THE TERMS AND CONDITIONS OF THIS AGREEMENT RETENTION OF THE PROGRAM FOR MORE THAN 30 DAYS OPENING OF THE SEALED WRAPPER IF ANY SURROUNDING THE PROGRAM OR USE OF THE PROGRAM IN ANY MANNER WILL BE CONSIDERED ACCEPTANCE OF THE AGREEMENT TERMS IF THESE TERMS ARE NOT ACCEPTABLE RETURN THE UNUSED PROGRAM AND ANY ACCOMPANYING DOCUMENTATIO...

Page 3: ... COMPATIBILITY 8 ADDITIONAL EQUIPMENT 8 DISCLAIMER 8 PB3 SYSTEM COMPONENTS 9 INSTALLATION ENVIRONMENT 10 POWER 11 INSTALLATION 13 PB3 COMPONENTS 13 TYPICAL SYSTEM LAYOUT 14 REQUIRED DIP SWITCH INFORMATION 15 DEFAULT FACTORY DIPSWITCH SETTINGS 15 DETAILED INSTALLATION STEPS 16 ...

Page 4: ...WITCH SETTINGS 19 SW1 SETTINGS 19 SW2 SETTINGS 22 SW3 SETTINGS 24 SW4 SETTINGS 26 TROUBLESHOOTING 27 HYPERTERMINAL SETUP 28 EQUIPMENT REQUIRED 28 SETUP 28 PB3 SPECIFICATIONS 40 CABLE SPECIFICATIONS 41 CONTACTING TECHNICAL SUPPORT 48 ONLINE PUBLICATION LIBRARY 48 ...

Page 5: ...al wiring and low voltage electrical hookups Use this product only for the purpose for which it was designed Customer Support For assistance in installing operating maintaining and troubleshooting this product refer to this document and any other documentation provided If you still have questions contact Technical Support GE Security Call 888 437 3287 Note You should be at the equipment ready with...

Page 6: ... severe bodily injury or equipment damage CAUTION Improper use of this equipment can cause equipment damage Note Notes contain important information about a product or procedure This symbol indicates electrical warnings and cautions This symbol indicates general warnings and cautions ...

Page 7: ...pecific model of ProBridge that interfaces the DVMRe family of digital video multiplexer recorders to retail point of sale POS devices often identified as electronic cash registers ECRs and some ATM s One PB3 is required per device Where multiple devices are connected to a single DVMRe unit the individual PB3 s are interconnected through its built in RS485 network A list of the supported serial de...

Page 8: ...ich identifies the version when the unit boots up or you can click the About box in the Main Menu Additional Equipment The installer will need to provide suitable length RS485 cable terminated with RJ 45 connectors on installations requiring multiple PB3 units that are interconnected via the unit s built in RS485 network Disclaimer The GE ProBridge components identified within this document provid...

Page 9: ... information available the operation non operation or erroneous operation of the customer provided equipment that interfaces with the ProBridge PB3 System Components You should find the following PB3 system components when the product is unboxed Figure 1 1 PB3 POS RP Box Contents ...

Page 10: ...le is 6 in length 1 P N 4010 0007 12VDC 120VAC Power Supply or 1 P N 4010 0008 12VDC 220VAC Power Supply 1 P N 0150 0231C PB3 POS RP User Manual Installation Environment Power Ensure that the installation site s AC power is stable and within the rated voltage of the external power supply If the site s AC power is likely to have spikes or dips use power line conditioning or an Uninterruptible Power...

Page 11: ...een components ensure the cable is manufactured to ANSI standards for RS232 communication RS485 Limitations If multiple PB3 units are connected to a single DVMRe unit the distance between the first and last PB3 unit is limited to 3 000 feet RS485 communication standards Power The PB3 is furnished with a power supply 110 or 240 VAC Do not use any other power supply with this product The manufacture...

Page 12: ... Hz Power Supply Output Voltage 12 VDC Current 110 mA Power 1 3 Watts Connector 2 1mm female barrel Center Positive 4310 0008 220VAC Power Supply Power Supply Input Voltage 220 Volt AC Tolerance 10 Frequency 50 Hz Power Supply Output Voltage 12 Volt DC Current 110mA Power 1 3 Watts Connector 2 1mm female barrel Center Positive ...

Page 13: ...13 Installation Before installation please familiarize yourself with the PB3 and its typical system layout PB3 Components Figure 2 1 ProBridge Components ...

Page 14: ...Port 2 4320 0068A Receipt Printer Cable 4320 0068A Receipt Printer Cable Receipt Printer Receipt Printer Electronic Cash Register Electronic Cash Register Monitor 4310 0069A Printer to PB3 Cable 4310 0069A Printer to PB3 Cable 4310 0034B RJ45 to RJ45 Cable Figure 2 2 Typical System Layout IMPORTANT Your system s layout camera assignment PB3 termination and serial device model should all be selecte...

Page 15: ...SW3 Dipswitch 1 8 serial device Device Select SW4 Dipswitch 3 ProBridge Termination These settings should be set before beginning the installation Default Factory Dipswitch Settings SW1 SW2 SW3 SW4 1 Up 1 Down 1 Down 1 Up 2 Up 2 Down 2 Down 2 Up 3 Up 3 Down 3 Down 3 Up 4 Up 4 Down 4 Down 4 Up 5 Up 5 Down 5 Down 5 Up 6 Up 6 Down 6 Down 6 Up 7 Up 7 Down 7 Down 7 Down 8 Up 8 Down 8 Down 8 Up ...

Page 16: ...ial device as shown on page 14 Note If the existing connection is using a DB9 to DB9 connection then use the supplied Triport cable in place of the ECR Interconnect cable See the Triport cable specification on page 45 3 Reconnect the serial device Cable to one of the DB25F connectors on the ECR Interconnect Cable as shown on page 14 4 Connect the PB3 Interface Cable DB25M to DB9F to the remaining ...

Page 17: ...g the supplied cable from Port 1 RJ45 outer receptacle of the PB3 to the RS232 2 port on the DVMRe unit Note Modify the DVMRe s default baud rate of 19200 to 57600 10 Supply power to the PB3 Verify Operation To verify proper operation process several transactions at the Cash Register To verify proper operation with a DVMRe CT eZT or StoreSafe unit Select full screen on the Main Monitor A the camer...

Page 18: ...PB3 POS RP ProBridge User Manual 18 If the unit fails to display transaction text please go to the troubleshooting section of this manual ...

Page 19: ...special functions on the PB3 for display and troubleshooting Under normal installations these settings do not need to be changed from the defaults Switch Function 1 2 3 4 Display Memory D D U U Demo Mode D D U D Reset Clear Memory D D D D Auto Line Feed D U D D Display Mode This setting displays all internal memory settings through Port 1 on the text box window of the selected camera on a DVMRe Tr...

Page 20: ...MRe correctly capture data coming from the PB3 In this mode if text can be received and displayed yet when attempting to process ECR data fails then some other problem exists with respect to the ECR connection cabling or interface setup Reset Clear Memory This is primarily a troubleshooting tool that allows the user to clear the non volatile memory of all settings This will restore all factory def...

Page 21: ...ion text for that cash register s PB3 unit to a specific camera on the DVMRe Camera Number 5 6 7 8 1 U U U U 2 U U U D 3 U U D U 4 U U D D 5 U D U U 6 U D U D 7 U D D U 8 U D D D 9 D U U U 10 D U U D 11 D U D U 12 D U D D 13 D D U U 14 D D U D 15 D D D U 16 D D D D ...

Page 22: ...d for Technical Support personnel Do not use SW2 Switches 2 4 Switches 2 4 on SW2 are used to modify the baud rate on Port 2 of the PB3 should the POS device you are using require it SW2 Baud Rate Port 2 2 3 4 1200 U U U 2400 U U D 4800 U D U 9600 U D D 14 4k D U U 19 2k D U D 38 4k D D U ...

Page 23: ...s The Start Bit The Stop Bit and Parity These can be expressed as follows Stop Bit 7 or 8 bit ASCII Stop Bit 1 or 2 Stop bits Parity Odd Even or None In the following table 8 1 E would translate to 8 start bits 1 stop bit and Even parity SW2 Protocol 5 6 7 8 7 1 N U U U U 7 1 O U U U D 7 1 E U U D U 8 1 N U U D D 8 1 O U D U U 8 1 E U D U D 7 2 N U D D U 7 2 O U D D D 7 2 E D U U U 8 2 N D U U D 8...

Page 24: ...sing the dipswitches for these elements Included Interfaces Serial data analyzer Generic interface Citizen POS printer Epson TM88 Pinnacle POS Radiant systems POS Speedway POS Gilbarco PC G site journal Wayne Dresser Epson TM 300A Axhiom printer 7158 UTC model PD1100S 11345 VeriFone CR terminal NCR 7156 POS server output Teller line printer Fujitsu pole display Samsung 5215 pole XAPCOM Positouch 1...

Page 25: ...D D Wayne Dresser U U U U D U U U Epson TM300A U U U U D U U D Axhiom 7158 U U U U D U D U UTC U U U U D U D D VeriFone U U U U D D U U NCR 7156 U U U U D D U D POS server U U U U D D D U Teller LP U U U U D D D D Fujitsu Pole U U U D U U U U Samsung 5215 U U U D U U U D XAPCOM U U U D U U D U Positouch 1 U U U D U U D D Positouch 2 U U U D U D U U MICROS POS U U U D U D U D Axiohm A758 U U U D U ...

Page 26: ...fault termination setting on the ProBridge 3 unit is with termination set to OFF Whenever there are more than two PB3 s termination on some of the PB3 units will change The first PB3 and the last PB3 on the RS485 network will have termination set to ON Down all others between these two units will have their termination set to OFF Up SW4 Switches 7 8 Switches 7 and 8 on SW4 controls the Network pro...

Page 27: ...ower 2 Incorrect cabling 3 Incorrect switch settings 1 Check power 2 Check cables 3 Verify settings with Display Memory mode on page 18 Garbled text Incorrect baud rate Check baud rate for POS device set DIP switches to match Use Demo mode to verify that the PB3 is passing data to the DVMRe ...

Page 28: ... the default values for the selected device Equipment Required You will need the following equipment to program the PB3 using HyperTerminal A PC or Laptop Computer with a COM port and Windows 98 NT 200 XP installed and operational The supplied 4310 0047B PB3 to PC DB9F to RJ45 cable Setup 1 Remove power and disconnect the PB3 from the DVMRe 2 Plug the 4310 0047B cable into Port 1 of the PB3 and a ...

Page 29: ...29 Figure 5 1 Laptop connected to PB3 running HyperTerminal Open a new Connection FILE NEW Give the connection a name and select an Icon Click OK Under Connect Using option select COM1 ...

Page 30: ... Select the following settings to complete the setup Bits per Second 57600 Data Bits 8 Parity None Stop Bits 1 Flow Control None Power up the PB3 unit by plugging in the power supply The following screen or similar will confirm that you are in HyperTerminal programming mode ...

Page 31: ...ity of Stop Bits Character Set POS Device Type Once HyperTerminal mode is set up press the Enter key twice The following menu will appear To make a menu selection enter the number of the element and press Enter For example Input the following 2 ENTER Port 2 ...

Page 32: ...erial device in use Once you have selected this option there will be multiple selections available for each element Entering the number for the element will switch to the next option for that element Continue to enter the same element number until the desired entry appears The menu options are presented similar to the following screen Note To return to the Main Menu at any time press 1 and hit Ent...

Page 33: ...nous Menu Selection 3 Baud Rate Baud Rate is only used if Protocol option selected is Asynchronous 1200 2400 4800 9600 14 4K 19 2K 38 4K Menu Selection 4 Parity None Odd Even Menu Selection 5 Mode The available selections are 1 Stop bit 2 Stop bit ...

Page 34: ...son TM 300A Axhiom printer 7158 UTC model PD1100s 11345 VeriFone CR terminal NCR 7156 POS server output Teller line printer Fujitsu pole display Samsung 5215 pole XAPCOM Positouch 1 Positouch 2 MICROS Eclipse POS Axhiom printer A758 Challenger Printer Port IMPORTANT You must BACKUP Save the program information via the BACKUP option so that everytime the unit is powered up the settings you configur...

Page 35: ... option there will be multiple selections available for each element Entering the number for the element will switch to the next option for that element Continue to enter the same element number until the desired entry appears The menu options are presented similar to the following screen Compare Use this command to enable or disable Text filtering Toggle the Compare option by entering the number ...

Page 36: ...rminates Enter Count 50 Enter manual termination Text String The Text String option allows entering characters up to 20 in a string to be ignored or bypassed When you enter the option 4 followed by the Enter key you will be prompted to enter a string Enter String _ The maximum number of characters you can enter including the space character is 20 The entered string of characters will be converted ...

Page 37: ...5 followed by the Enter key 5 Enter Example of setting Text Setup Menu options 1 Access the Text Setup Menu Enter Enter 3 Enter 2 Enable the String Compare 2 Enter Compare Enabled 3 Set Bypass Count to 18 3 Enter and enter the number 18 followed by the Enter key 4 Enter a text string 4 Enter Thank you Enter 5 Enable the Append option 5 Enter Append Line Feed Enabled 6 Exit the menus 1 Enter repeat...

Page 38: ...ed on HD Text String Bypass Count 18 11 16 03 11 16 03 Coke 1 49 Bottled Water 2 50 Potato Chips 3 00 Subtotal 6 99 Tax 0 31 Total 7 20 Coke 1 49 Bottled Water 2 50 Potato Chips 3 00 Subtotal 6 99 Tax 0 31 Total 7 20 Thank you Please come again 09 11 50 09 11 50 Figure 5 2 Example of Text Filtering and Bypass Count options ...

Page 39: ...de select option 2 and press the enter button The alarm mode will toggle between enabled or disabled You can enter customized alarm text by selecting options 3 through 7 and entering your text Your text string can be up to 15 characters Make sure you save your changes before exiting HyperTerminal Main Menu Option 4 Backup Use the Backup menu Main Menu Option 5 to save the settings that you have mo...

Page 40: ...anual Color Black Environmental Temperature 0 to 40 C operating Relative Humidity 90 non condensing Electrical AC Power External AC power supply included Voltage Range 110 to 240 VAC 10 Current 200 mA DC Power DC jack positive center Power Supply Voltage 12 VDC Current 110 mA Power 1 5 W Note All specifications are subject to change without notice GE believes that all specifications are correct ho...

Page 41: ... RS232 Connector Type RJ 45 RJ 45 Cable Required 5 Foot RJ 45 to RJ 45 Triplex RS232 Cable Supplied Connects ProBridge to DVMRe CT RJ 45 RJ 45 Connector to Triplex Connector to PB3 Pin 8 Pin 7 Common Pin 6 A Pin 5 Rcv Pin 4 Tx Pin 3 A Pin 2 Pin 1 Common Pin 8 Pin 7 Common Pin 6 A Pin 5 Rcv Pin 4 Tx Pin 3 A Pin 2 Pin 1 Common ...

Page 42: ...5 DB9F Cable Required 6 Foot RJ 45 to DB9F RS232 Cable Supplied Connects ProBridge to DVMRe CD CS NOTE This cable also used for Programming ProBridge via Windows HyperTerminal Pin 8 Pin 7 Pin 6 Pin 5 Common Pin 4 Pin 3 Rcv Pin 2 Tx Pin 1 RJ 45 Connector to PB3 DB 9F Connector to Duplex Pin 8 Pin 7 Pin 6 Pin 5 Common Pin 4 Pin 3 Rcv Pin 2 Tx Pin 1 Pin 9 ...

Page 43: ...nterconnect Cable up to 3 000 Interconnects multiple PB3 s in a RS485 network RJ 45 RJ 45 Connector Connector Pin 8 Brown Pin 7 Brown White Pin 6 Green Pin 5 Blue White Pin 4 Blue Pin 3 Green White Pin 2 Orange Pin 1 Orange White Pin 8 Brown GND GND RS485 RS485 Pin 7 Brown White Pin 6 Green Pin 5 Blue White Pin 4 Blue Pin 3 Green White Pin 2 Orange Pin 1 Orange White ...

Page 44: ...Cable Required 6 Foot DB25M to DB9F RS232 Cable Supplied Connects PB3 to the Printer Interconnect Cable DB 25M Connector Pin 25 Pin 24 Pin 23 Pin 22 Pin 21 Pin 20 Pin 19 Pin 18 Pin 17 Pin 16 Pin 15 Pin 14 Pin 13 Pin 12 Pin 11 Pin 10 Pin 9 Pin 8 Pin 7 Pin 6 Pin 5 Pin 4 Pin 3 Pin 2 Pin 1 DB 9F Connector Pin 8 Pin 7 Pin 6 Pin 5 Tx Pin 4 Pin 3 Rcv Pin 2 Pin 1 Pin 9 ...

Page 45: ...onnector Pin 25 Pin 24 Pin 23 Pin 22 Pin 21 Pin 20 Pin 19 Pin 18 Pin 17 Pin 16 Pin 15 Pin 14 Pin 13 Pin 12 Pin 11 Pin 10 Pin 9 Pin 8 Pin 7 Pin 6 Pin 5 Pin 4 Pin 3 Pin 2 Pin 1 Pin 25 Pin 24 Pin 23 Pin 22 Pin 21 Pin 20 Pin 19 Pin 18 Pin 17 Pin 16 Pin 15 Pin 14 Pin 13 Pin 12 Pin 11 Pin 10 Pin 9 Pin 8 Pin 7 Pin 6 Pin 5 Pin 4 Pin 3 Pin 2 Pin 1 Pin 25 Pin 24 Pin 23 Pin 22 Pin 21 Pin 20 Pin 19 Pin 18 Pin...

Page 46: ...ector 3 Connect the DB9 printer connector to the Triport 4 Connect the Triport cable gray cable w DB 9S to the PB3 NOTE1 If a printer was not attached to the POS it may be necessary to enable the serial port on the POS Program the POS for a printer setting NOTE2 If the POS uses a DB 25 serial connector use two DB 25 to DB 9 adaptors These adaptors are readily available most electronic stores Hardw...

Page 47: ...res or re attaching these wires to other solder points may disrupt communications between the POS device printer and or the PB3 Ref The orange wire carries signals from the transmit signal of the cash register Ref The blue wire carries signals from the transmit signal of the printer Part Number 0900 0176 Communication Type RS232 Connector Type DB9M DB9F DB9F Cable Required 6 Foot DB29F to DB9F and...

Page 48: ...videosales ge com generaltech ge com Fax 800 483 2495 541 752 9096 24 hours day Note Be ready at the equipment before calling for technical support Online publication library Another great resource for assistance with your GE Security products is our online publication library available to all of our customers on our website To access our publication library go to our website at the following loca...

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