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49-2000878 Rev. 1
Problem
Possible Cause
What To Do
My new oven doesn't
cook like my old one. Is
something wrong with
the temperature settings?
Your new oven has a different cooking system from
your old oven and therefore may cook differently
than your old oven.
For the first few uses, follow your recipe times
and temperatures carefully and use rack positions
recommended in the Cooking Guide. If you still
think your new oven is too hot or too cold, you can
adjust the temperature yourself to meet your specific
cooking preference. See the Settings section.
Food does not bake
properly
Oven controls improperly set.
See the Cooking Modes section.
Rack position is incorrect or rack is not level.
See the Cooking Modes section and Cooking Guide.
Incorrect cookware or cookware of improper size
being used.
See the Cookware section.
Oven temperature needs adjustment.
See the Settings section
.
Food does not broil
properly
Oven controls improperly set.
Make sure you select the appropriate broil mode.
Improper rack position being used.
See Cooking Guide for rack location suggestions.
Cookware not suited for broiling.
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Aluminum foil on the broil pan has not been fitted
properly or slit to drain grease.
If using aluminum foil on broil pan, wrap tightly and
add slits conforming to those in the pan to allow
grease to drain.
Oven temperature too hot
or too cold
Oven temperature needs adjustment.
See the Oven Controls section.
Oven and/or display
appears not to work
A fuse in your home may be blown or the circuit
breaker tripped.
Replace the fuse or reset the circuit breaker.
Oven controls improperly set.
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Oven is in Sabbath Mode.
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the Sabbath Mode section.
The clock is turned off.
See the Settings section.
“Crackling” or “popping”
sound
This is the sound of the metal heating and cooling
during both the cooking and cleaning functions.
This is normal.
Why is my range making
a "clicking" noise when
using my oven?
Your range has been designed to maintain a tighter
control over your oven's temperature. You may
hear your oven's heating elements "click" on and
off more frequently than in older ovens to achieve
better results during baking, broiling, and self-clean
cycles.
This is normal.
Sometimes the oven takes
longer to preheat to the
same temperature
Cookware, food, and/or number of racks in oven.
Cookware, food, and racks in the oven will cause
differences in preheat times. Remove excess items
to reduce preheat time.
Oven light does not work
Light bulb is loose or defective.
Tighten or replace bulb. See the Maintenance section
for instructions on how to replace the bulb.
Oven will not self-clean
The temperature is too high to set a self-clean
operation.
Allow the oven to cool and reset the controls.
Oven controls improperly set.
See the Cleaning the Oven section.
Excessive smoking during
clean cycle
Excessive soil or grease.
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Cancel/Off
pad. Open the windows to
rid the room of smoke. Wait until the
LOCKED
light
goes off. Wipe up the excess soil and reset the
clean cycle.
Oven not clean after a
clean cycle
Oven controls improperly set.
See the Cleaning the Oven section.
Oven was heavily soiled.
Clean up heavy spillovers before starting the clean
cycle. Heavily soiled ovens may need to self-clean
again or for a longer period of time.
Strong “burning” or
“oily” odor emitting from
the vent
This is normal in a new oven and will disappear in
time.
To speed the process, set a self-clean cycle for a
minimum of 3 hours. See the Cleaning the Oven
section. This is temporary.
Troubleshooting Tips ...
Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
TROUBLESHOOTING TIPS
