GE LOGIQ Totus, Basic Service Manual, Page: 306 / 644

GE HealthCare CONFIDENTIAL
Direction 5936427 , Rev. 1 LOGIQ Totus Basic Service Manual
7 - 56 Section 7-7 - Options Troubleshooting
7-7-3 Breast Assistant, Powered by Koios DS
Use Table 7-24 to troubleshooting Breast Assistant, Powered by Koios DS installations.
For Koios DS Support contact:
•
Koios DS Support / Servicing Email: logiq@koiosmedical.com
• Koios DS Vendor Support Phone Number: +1(732)529-5755 Ext. 2
Table 7-24 Troubleshooting the Breast Assistant, Powered by Koios DS Option
Symptom Solution
Analysis takes longer than 5 seconds.
Check the spooler and clear any failures.
Check the connection to the server and attempt to ping the device on
Utility ->
Connectivity -> Special Devices -> Koios
to verify the service.
On
Utility -> Connectivity -> Special
Devices -> Koios,
the Activate button
does not display (may be encountered
during demos).
If Breast Assistant, Powered by Koios DS was previously activated, and only
the Deactivate button displays, on Utility -> Connectivity -> Special Devices
-> Koios , select Deactivate to activate again.
Do not know the IP address to enter on
Utility -> Connectivity -> Special
Devices -> Koios .
You cannot activate Breast Assistant, Powered by Koios DS without a valid IP
address. Breast Assistant, Powered by Koios DS should have been installed on
the customer network. Obtain a valid address by contacting the customer IT
department to confirm the installation occurred.
Contact Koios DS Support to confirm this installation occurred.
On Utility -> Connectivity -> Special
Devices , cannot find the Koios tab.
Make sure the option string has been entered on the LOGIQ Totus and the
option is enabled.
Check that the LOGIQ Totus has the correct software version that includes
Breast Assistant, Powered by Koios DS installed.
On Utility -> Connectivity -> Special
Devices -> Koios, clicking the Verify
button fails.
Verify that the
IP Address
field matches the address/hostname of the Koios DS
server on file and update the field if necessary.
If the information is correct, the Koios DS server information may have changed
or an error may have occurred. Contact Koios DS Support and provide the
scanner AE Title, Port, and IP Address.
On
Utility -> Connectivity -> Special
Devices -> Koios
clicking the Verify button
fails.
Verify that the
AE Title
and
Port Number
fields match the values of the Koios
Server on file and update the fields if necessary.
If the fields are correct, from the
Device
tab, try to ping the server. If the ping is
successful, the Koios Server info may have changed or an error may have
occurred. Contact Koios DS Support and provide the scanner AE Title, Port,
and IP Address.