Before you call for service....
Troubleshooting Tips
Save time and money! Review the charts on the following pages first and you may not
need to call for service.
Problem
Possible Cause
What To Do
Oven will not start
A fuse in your home may be
blown or the circuit breaker
tripped.
• Replace fuse or reset circuit breaker.
Power surge.
• Unplug the microwave oven, then plug
it back in.
Plug not fully inserted into
wall outlet
• Make sure the 3-prong plug on the
oven is fully inserted into wall outlet.
Door not securely closed.
• Open the door and close securely.
Control panel
lighted, yet oven will
not start
Door not securely closed.
• Open the door and close securely.
START/PAUSE button not
pressed after entering cooking
selection.
• Press
START/PAUSE
.
Another selection entered
already in oven and CANCEL/
OFF button not pressed to
cancel it.
• Press
CANCEL/OFF
.
Cooking time not entered
after pressing COOK TIME
• Make sure you have entered cooking
time after pressing
COOK TIME
.
CANCEL/OFF was pressed
accidentally.
• Reset cooking program and press
START/PAUSE
.
CONTROL LOCKED
appears on display
The control has been locked.
• Press and hold
CANCEL/OFF
for about
3 seconds to unlock the control.
Floor of the oven is
warm even when
the oven has not
been used
The cooktop light is located
below the oven floor. When
light is on, the heat it
produces may make the oven
floor get warm.
• This is normal.
You hear an unusual
low-tone beep
You have tried to change the
power level when it is not
allowed
• Many of the oven’s features are preset
and cannot be changed.
Vent fan comes on
automatically
The vent fan automatically
turns on to protect the
microwave if it senses too
much heat rising from the
cooktop below.
• This is normal.
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