49-80737 Rev. 2
27
TROUBLESHOOTING
TIPS
(Lower
Oven)
Problem
Possible Cause
What To Do
Oven not clean after a clean
cycle
Oven controls improperly set.
See the Cleaning the Oven section.
Oven was heavily soiled.
Clean up heavy spillovers before starting the clean cycle.
Heavily soiled ovens may need to self-clean again or for a
longer period of time.
"CLOSE DOOR TO CONTINUE
COOKING" show on display
section
The door is open during a cooking or
cleaning feature.
Close the oven door.
"OVEN IS COOLING DOOR IS
LOCKED" show on display
section
The oven door is locked because the
temperature inside the oven has not
dropped below the unlocking temperature.
Press the
Clear/Off
pad. Allow the oven to cool.
An oven error and "SERVICE
MAY BE NEEDED" show in the
display
You have a function error code.
Press the
Clear/Off
pad. Allow the oven to cool for one
hour. Put the oven back into operation.
If the function code repeats.
Disconnect all power to the oven for at least 30 seconds
and then reconnect power. If the function error code
repeats, call for service.
“Burning” or “oily” odor
emitting from the vent
This is normal in a new oven and will
disappear in time.
To speed the process, set a self-clean cycle for a minimum
of 3 hours. See the Cleaning the Oven section.
Strong odor
An odor from the insulation around the
inside of the oven is normal for the first few
times the oven is used.
This is temporary and will go away after several uses or a
self-clean cycle.
Fan noise
A cooling fan may automatically turn on.
This is normal. The cooling fan will turn on to cool internal
parts. It may run for up to 1-1/2 hours after the oven is
turned off.
My oven door glass appears to
be "tinted" or have a "rainbow"
color. Is this defective?
No. The inner oven glass is coated with
a heat barrier to reflect the heat back into
the oven to prevent heat loss and keep the
outer door cool while baking.
This is normal. Under certain light or angles, you may see
this tint or rainbow color.
Sometimes the oven takes
longer to preheat to the same
temperature
Cookware or food in oven
The cookware or food in the oven will cause the oven to take
longer to preheat. Remove items to reduce preheat time.
Number of racks in oven
Adding more racks to the oven will cause the oven to take
longer to preheat. Remove some racks.
Troubleshooting tips ...
Before you schedule service
Summary of Contents for JT3800SH7SS
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