Before You Call For Service…
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Safety Instructions
Operating Instructions
Care and Cleaning
Tr
oubleshooting T
ips
Consumer Support
Problem
Possible Causes
What To Do
Surface units will not
Improper cookware
•
Use pans which are absolutely flat and match
maintain a rolling boil
being used.
the diameter of the surface unit selected.
or cooking is slow
Surface units do
A fuse in your home may be
•
Replace the fuse or reset the circuit breaker.
not work properly
blown or the circuit breaker
tripped.
Cooktop controls
•
Check to see the correct control is set for the surface
improperly set.
unit you are using.
Tiny scratches or metal
Incorrect cleaning
•
Use recommended cleaning procedures.
marks (may appear as
methods being used.
cracks) or abrasions on
Cookware with rough
•
Be sure cookware bottoms and cookware are clean
radiant cooktop glass
bottoms being used or
before use. Use cookware with smooth bottoms.
surface
coarse particles (salt
Tiny scratches are not removable but will become
or sand) were between
less visible in time as a result of cleaning.
the cookware and the
surface of the cooktop.
Cookware has been
slid across the cooktop
surface.
Areas of discoloration
Improper cookware
•
Marks from aluminum and copper pans as well as
or dark streaks on the
being used.
mineral deposits from water or food can be removed
cooktop
with the cleaning cream.
Hot surface on a model
•
This is normal. The surface may appear discolored
with a light-colored cooktop.
when it is hot. This is temporary and will disappear
as the glass cools.
Food spillovers not cleaned
•
See the
Cleaning the glass cooktop
section.
before next use.
Incorrect cleaning methods
•
Use recommended cleaning procedures.
being used.
Plastic melted to
Hot cooktop came into
•
See the
Glass surface – potential for permanent damage
the surface
contact with plastic placed
section in the
Cleaning the glass cooktop
section.
on the hot cooktop.
Pitting (or indentation)
Hot sugar mixture spilled
•
Call a qualified technician for replacement.
of the cooktop
on the cooktop.
Frequent cycling off
Improper cookware
•
Use only flat cookware to minimize cycling.
and on of surface units
being used.
Cooktop feels hot
Improper cookware
•
The glass cooktop surface may seem hotter than you
being used.
are used to. This is normal. Use pans which are
absolutely flat.
Control knob will
Cooktop controls
•
When the knob is in the
OFF
position, it must be
not turn
improperly set.
pushed in before it can be turned. When the knob
is in any other position, it can be turned without
being pushed in.
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