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HELP US HELP YOU…
Before using your cooktop, read this
guide carefully.
It is intended to help you operate and maintain your
new cooktop properly.
Keep it handy for answers to your questions.
If you don’t understand something or need more help, call:
GE Answer Center
®
800.626.2000
24 hours a day, 7 days a week
How to Remove Packaging Tape.
To assure no damage is done to the finish of the
product, the safest way to remove the adhesive left
from packaging tape on new appliances is an application
of a household liquid dishwashing detergent, mineral
oil or cooking oil. Apply with a soft cloth and allow
to soak. Wipe dry and then apply an appliance polish
to thoroughly clean and protect the surface.
NOTE: The plastic tape must be removed from the
chrome trim on cooktop parts. It cannot be removed if
it is baked on.
Write down the model and serial numbers.
You’ll find them on a label located in the burner box
under the cooktop.
These numbers are also on the Consumer Product
Ownership Registration Card that came with your
cooktop. Before sending in this card, please write
these numbers here:
Model Number
Serial Number
Use these numbers in any correspondence or service
calls concerning your cooktop.
If you received a damaged cooktop…
Immediately contact the dealer (or builder) that sold
you the cooktop.
Save time and money.
Before you request service…
Check the Problem Solver in the back of this guide. It
lists causes of minor operating problems that you can
correct yourself.
IF YOU NEED SERVICE
To obtain service, see the Consumer Services page in
the back of this guide.
We’re proud of our service and want you to be
pleased. If for some reason you are not happy with
the service you receive, here are three steps to follow
for further help.
FIRST, contact the people who serviced your
appliance. Explain why you are not pleased.
In most cases, this will solve the problem.
NEXT, if you are still not pleased, write all the
details—including your phone number—to:
Manager, Consumer Relations
GE Appliances
Appliance Park
Louisville, KY 40225
FINALLY, if your problem is still not resolved, write:
Major Appliance Consumer Action Panel
20 North Wacker Drive
Chicago, IL 60606
—Do not store or use gasoline or other
flammable vapors and liquids in the vicinity
of this or any other appliance.
—WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not
use any phone in your building.
• Immediately call your gas supplier from a
neighbor’s phone. Follow the gas supplier’s
instructions.
• If you cannot reach your gas supplier, call
the fire department.
—Installation and service must be performed
by a qualified installer, service agency or
the gas supplier.
WARNING: If the information in this guide is not followed exactly, a fire or explosion may result
causing property damage, personal injury or death.
