Before you call for service…
Consumer Support
Tr
oubleshooting T
ips
Care and Cleaning
Operating Instructions
Safety Instructions
Problem
Possible Causes
What To Do
Oven light does
Light bulb is loose or defective.
•
Tighten or replace the bulb.
not work
Switch operating light
•
Call for service.
is broken.
Food does not
Door not open to the broil stop
•
See the
Using the oven
section.
broil properly
position as recommended.
Oven controls improperly set.
•
Make sure you press the
BROIL
pad.
Improper rack position
•
See the
Broiling Guide.
being used.
Cookware not suited
•
Use the broiling pan and grid that came with your range.
for broiling.
Aluminum foil used on the
•
See the
Using the oven
section.
the broiling pan and grid has
not been fitted properly and
slit as recommended.
In some areas the power
•
Preheat the broil element for 10 minutes.
(voltage) may be low.
•
Broil for the longest period of time recommended in
the
Broiling Guide.
Oven temperature too
Oven thermostat
•
See the
Adjust the oven thermostat—Do it yourself!
hot or too cold
needs adjustment.
section.
Oven will not work
Plug on range is not
•
Make sure electrical plug is plugged into a live,
completely inserted in
properly grounded outlet.
the electrical outlet.
A fuse in your home may
•
Replace the fuse or reset the circuit breaker.
be blown or the circuit
breaker tripped.
Oven controls improperly set.
•
See the
Using the oven
section.
Door left in the locked position.
•
If necessary, allow the oven to cool; then unlock
the door.
Oven will not self-clean
The oven temperature is
•
Allow the oven to cool to room temperature and
too high to set a self-clean
reset the controls.
operation.
Oven controls improperly set.
•
See the
Using the self-cleaning oven
section.
Oven door is not in the locked
•
Make sure you move the door latch handle all the
position.
way to the right.
“Crackling” or
This is the sound of the
•
This is normal.
“popping” sound
metal heating and cooling
during both the cooking and
cleaning functions.
Excessive smoking
Excessive soil.
•
Touch the
OFF
pad. Open the windows to rid the
during a clean cycle
room of smoke. Wait until the light on the
CLEAN
pad goes off. Wipe up the excess soil and reset the
clean cycle.
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Summary of Contents for JCBP24
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