49-2000927 Rev. 0
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TROUBLESHOOTING
TIPS
Troubleshooting Tips ...
Before you call for service
Problem
Possible Cause
What To Do
Why is my range making a
"clicking" noise when using
my oven?
Your range cycles the heating
elements by turning relays on and off
to maintain the oven temperature.
This is normal.
Clock and timer do not work
A fuse in your home may be blown or
the circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
Plug on range is not completely
inserted in the electrical outlet.
Make sure electrical plug is plugged into a live, properly grounded outlet.
Oven controls improperly set.
See the Using the kitchen timer section.
Storage drawer won’t close
Power cord may be obstructing
drawer in the lower back of the range.
Reposition the drawer and power cord. See the Storage Drawer Removal
instructions in the Care and cleaning of the range section.
Rear drawer support is on top of the
guide rail.
Reposition the drawer. See the Storage Drawer Removal instructions in the
Care and cleaning of the range section.
Oven door is crooked
The door is out of position.
Because the oven door is removable, it sometimes gets out of position
during installation. To straighten the door, re-install the door. See the "Lift-
Off Oven Door" instructions in the "Care and Cleaning" section.
Oven light does not work
Light bulb is loose or defective.
Tighten or replace bulb.
Pad operating light is broken.
Call for service.
Oven will not self-clean
The temperature is too high to set a
self-clean operation.
Allow the oven to cool and reset the controls.
Oven controls improperly set.
See the Cleaning the Oven section.
Excessive smoking during
clean cycle
Excessive soil or grease.
Press the
Cancel/Off
pad. Open the windows to rid the room of smoke. Wait
until the
LOCKED
light goes off. Wipe up the excess soil and reset the clean
cycle.
Excessive smoking during
broiling
Food too close to burner element.
Lower the rack position of the food.
Oven door will not open after
a clean cycle
Oven too hot.
Allow the oven to cool below locking temperature.
Oven not clean after a clean
cycle
Oven controls improperly set.
See the Cleaning the Oven section.
Oven was heavily soiled.
Clean up heavy spillovers before starting the clean cycle. Heavily soiled
ovens may need to self-clean again or for a longer period of time.
"LOCK DOOR" flashes in the
display
The self-clean cycle has been
selected but the door is not closed.
Close the oven door. Latch the door.
DOOR LOCK light is on when
you want to cook
The oven door is locked because
the temperature inside the oven
has not dropped below the locking
temperature.
Press the
Cancel/Off
pad. Allow the oven to cool.
“F— and a number or letter”
flash in the display
You have a function error code.
Press the
Cancel/Off
pad. Allow the oven to cool for one hour. Put the oven
back into operation.
If the function code repeats.
Disconnect all power to the oven for at least 30 seconds and then reconnect
power. If the function error code repeats, call for service.
Display goes blank
A fuse in your home may be blown or
the circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
The clock is turned off.
See the Special features section.
Oven is in Sabbath Mode.
Verify that the oven is not in Sabbath Mode. See the Special Features section.
Power outage, clock flashes
Power outage or surge
Reset the clock. If the oven was in use, you must reset it by pressing the
Cancel/Off
pad, setting the clock and resetting any cooking function.
“Burning” or “oily” odor
emitting from the vent
This is normal in a new oven and will
disappear in time.
To speed the process, set a self-clean cycle for a minimum of 3 hours. See
the Cleaning the Oven section.
Strong odor
An odor from the insulation around
the inside of the oven is normal for the
first few times the oven is used.
This is temporary and will go away after several uses or a self-clean cycle.
Fan noise
(on some models)
A convection fan may automatically
turn on and off.
This is normal. The fan is designed to operate intermittently to maximize
cooking evenness. The convection fan will operate during preheat of
the bake cycle. The fan will turn off after the oven is heated to the set
temperature. This is normal.
My oven door glass appears
to be "tinted" or have a
"rainbow" color. Is this
defective?
No. The inner oven glass is coated
with a heat barrier to reflect the heat
back into the oven to prevent heat
loss and keep the outer door cool
while baking.
This is normal. Under certain light or angles, you may see this tint or
rainbow color.
