19
Problem
Possible Causes
What To Do
Water hard sometimes
Using hot water while the water
•
Avoid using hot water during water softening system
softening system is regenerating
recharge because the water heater will refill with hard water.
See
Automatic Hard Water Bypass During Recharge
section,
page 11.
Control
HARDNESS
number setting
•
Press the
MODE
button until arrow points to
HARDNESS
.
too low
Be sure the number shown is the same as the actual grains
per gallon hardness of your water supply. See the
Programming the Control
section if a change in the setting
is needed.
Grains of hardness in your water
•
Water hardness can change over time, especially in well water.
supply have increased
To check, have the water tested by a water analysis laboratory
or call your local water department. Adjust the
HARDNESS
number setting as needed.
Water feels slippery
Absence of hardness minerals
•
This is normal. Hardness in water gives it the abrasive feel
after installation of
you may have been accustomed to. The slippery feel is the
water softening system
clean feel of soft water.
Water softening system
Water softening system is a
•
Does not use much salt to regenerate—very efficient.
not using any salt
“demand” unit
Possible salt bridge
•
See the
About the Water Softener System
section, page 12.
Possible plugged nozzle and venturi
•
See the
About the Water Softener System
section, page 12.
Water is blue color
Acidic water in copper plumbing
•
Have the water tested at once.
after water softening
system was installed
Water softening system
Meter turbine stuck
•
See the
Service: Manually Initiated Electronics Diagnostics
not regenerating
section for troubleshooting procedures, page 15.
•
Call for service.
Sensor wire not plugged into
•
See the
Service: Manually Initiated Electronics Diagnostics
the control
section for troubleshooting procedures, page 15.
•
Call for service.
No power to unit
•
Check the circuit breaker or fuses.
Mechanical defect
•
Call for service.
Cloudiness on glassware
Combination of soft water and
•
This is called
etching
and is permanent. To prevent this
(automatic dishwashers)
too much detergent
from happening, use less detergent if you have soft water.
Wash glassware in the shortest cycle that will get them clean.
Excessive/high level
Valve drain hose pinched,
•
Any restriction in this drain hose may prevent proper
of water in brine tank
plugged, elevated too high
operation of the nozzle and venturi and reduce or prevent
or otherwise restricted
brine draw during recharge.
Nozzle and venturi dirty, incorrectly
•
See the
Cleaning the Nozzle and Venturi Assembly
section,
assembled or damaged
page 12. With water pressure to the water softening system
off, take the nozzle assembly apart. Inspect, clean and
replace as needed. Any foreign particle(s), scratches, nicks,
etc., in the passages can prevent operation. Be sure holes
in the gasket are centered over holes in the housing.
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